Jeff Toister
AUTHOR

Jeff Toister

Business & Careers
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Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is an author, consultant, and trainer who helps organizations develop customer-focused cultures. He's written four books including The Service Culture Handbook. More than 10,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. More than one million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
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The Service Culture Handbook

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The Best Fiction Podcasts for Listeners Who Love a Good Story

You can’t beat a good story. Luckily, humans are great at storytelling, and the best fiction podcasts are all the proof that the modern listener requires. Get the popcorn ready; it’s storytime.

Featured Article: The Best Fiction Podcasts for Listeners Who Love a Good Story

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  • The Service Culture Handbook cover art

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  • Service Failure cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • Written by: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 2012-11-06
    • Language: English
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  • The Guaranteed Customer Experience cover art

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