Mac McNeil
AUTHOR

Mac McNeil

Business & Careers
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Mac McNeil has been a leader in the financial industry for seventeen years in various leadership roles. He is currently the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he leads Enterprise Operations which includes Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. He has leadership responsibility for a data architectural and data science team relationship in Chennai, India. Mac is the author of My Great Aunt EDNA book and weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He has a soon to be published book titled: My Great Aunt EDNA – The Golden Girl of Leadership that illuminates the leadership philosophy that he created, along with contributions from other top business leaders . He began his career with JPMorgan Chase in Arizona in Branch Banking, and spent four years as a 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014. He was then offered the position of Vice President, Operations Market Manager, where he managed over 100 financial centers in Southern California and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor’s degree in Business Administration from Pfeiffer University, a Master’s degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix. Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, The Black Organization for Leadership Development for JPMorgan Chase, and The Minority Supplier Development Service. He has been married for 27 years, has four children and one grandchild, and enjoys golf, travel, and being the Captain of his boat in his spare time.
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