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Elevate Your AIQ

Elevate Your AIQ

Auteur(s): WRKdefined
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 Bob Pulver is helping each of us navigate our respective journeys with artificial intelligence (AI) effectively and responsibly. Bob chats with AI and Future of Work experts, talent and transformation leaders, and practitioners who provide diverse perspectives on how AI is solving real-world challenges and driving responsible innovation.All rights reserved by WRKdefined Développement commercial et entrepreneuriat Entrepreneurship Gestion et leadership Économie
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  • Ep 104: Sustaining Human Performance and Wellbeing in an AI Era with Tim Borys

    Ep 104: Sustaining Human Performance and Wellbeing in an AI Era with Tim Borys
    Feb 6 2026
    Bob Pulver is joined by Tim Borys, a leader who wears many hats across executive coaching, workplace wellbeing, entrepreneurship, and podcasting. Drawing on Tim’s journey from elite athletics to advising leaders and organizations, the conversation explores sustainable human performance, burnout, adaptability, and leadership in times of constant change. Together, Bob and Tim examine why human-centric thinking is more critical than ever as AI reshapes work—and how individuals and organizations can thrive without losing sight of wellbeing, purpose, and agency. Keywords Tim Borys, Fresh Group, workplace wellbeing, human performance, burnout, executive coaching, leadership, adaptability, AI and work, human-centric AI, WRKdefined Podcast Network, Elevate Your AIQ Takeaways Sustainable performance requires focusing on human fundamentals like rest, recovery, and mindset High-performing corporate cultures often neglect wellbeing until burnout occurs Adaptability and learning are the most critical skills for thriving amid AI-driven change Leadership and communication skills will be essential for managing both people and AI agents Human performance, leadership, and business strategy must be addressed together AI should augment—not replace—human agency and critical thinking Quotes “Corporate high performers seem to think the rules of human performance don’t apply to them.” “Work sucks for a lot of people—and it doesn’t have to.” “Every human has a human operating system, and most people never optimize it.” “Adaptability is the number one human skill for thriving.” “As technology becomes more powerful, the human side matters even more.” Chapters 00:02 Welcome and introduction 00:43 Tim’s journey from elite athletics to executive coaching 02:39 Applying human performance principles to corporate work 04:32 Burnout, sleep, and sustainable performance 07:22 Human potential and wellbeing at work 09:05 The human operating system 12:06 Human-centric AI and the cost of efficiency 14:12 Adaptability, learning, and future skills 18:06 Fear, uncertainty, and career resilience 23:10 Leadership skills for managing AI agents 29:49 Performance-managing AI and responsible use 36:29 Frontline leaders vs. executive perspectives 43:52 Mindset, perception, and human agency 47:27 Personal AI tools and experimentation 51:30 The Working Well podcast and closing Tim Borys: https://timborys.com/ Working Well podcast: https://wrkdefined.com/podcast/the-working-well-podcast For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠
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    51 min
  • Ep 103: Modernizing the Hospitality Experience to Exceed Expectations with Lance Thompson

    Ep 103: Modernizing the Hospitality Experience to Exceed Expectations with Lance Thompson
    Jan 30 2026
    Bob Pulver welcomes Lance Thompson, President of VIVI, a hospitality-focused AI company formerly known as SAVI. Lance shares his journey from luxury hospitality to tech entrepreneurship, highlighting how VIVI is bringing human-centered design to voice AI. They discuss the evolution of guest experiences, the importance of multilingual support, and how AI is being responsibly deployed to reduce friction for both guests and staff. From room service to HR to golf tee times, VIVI’s solutions demonstrate what happens when deep hospitality know-how meets cutting-edge AI. Keywords Lance Thompson, VIVI, SAVI, hospitality tech, voice AI, multilingual support, hotel operations, HR automation, guest experience, AI adoption, Microsoft Azure, Kinetic Solutions Group, Four Seasons, Vail Resorts, Aspen Hospitality, AI in travel, shadow AI, responsible AI, agentic search, reservations automation, guest personalization Takeaways Lance's career spans luxury hospitality, including Four Seasons and Vail Resorts, before shifting into tech with the founding of SAVI, now VIVI VIVI is leveraging AI voice agents to support hotel operations, from answering phones to making reservations and handling HR inquiries Multilingual capabilities are critical in hospitality; VIVI agents can fluently switch between languages in real time Lance emphasizes the importance of consistency in service delivery — AI can ensure high-quality, brand-aligned experiences across time zones and locations Unlike traditional decision-tree systems, VIVI’s tools rely on conversational AI that listens, adapts, and can be interrupted mid-sentence Shadow AI poses risks for companies — Lance urges leaders to develop clear internal policies for responsible use and governance VIVI's architecture is designed with data privacy and security in mind, with each client having its own isolated knowledge base The future of hospitality AI lies in scalable, personalized tools that blend human empathy with machine precision Quotes “I wanted to be in a space where I could help people have a better experience in life — and hospitality gave me that.” “If it can’t be interrupted, it’s not a conversation. And that’s what real guest service is about.” “We don’t want to replace Janet in Reservations — we want to scale her.” “Guests don’t want a link. They want an answer — fast, accurate, and in their language.” “People aren’t afraid of AI. They’re asking when they can start using it to be more effective at their jobs.” “We’re not building a static product. As the models improve, our tools do too.” Chapters 00:00 - Intro and background from Carmel to Colorado 02:47 - Lance’s early passion for hospitality 05:09 - Discovering the limits of legacy systems 07:10 - The spark behind founding SAVI (now VIVI) 08:48 - Early demos, use cases, and multilingual potential 11:36 - Why real conversational AI matters 14:59 - Shadow AI and responsible adoption 17:54 - Building secure, client-specific AI agents 23:33 - Creating community through consistent service 26:39 - Managing real-time updates and seasonal accuracy 29:39 - Rethinking apps and improving discoverability 32:19 - The magic of humanlike conversations 36:02 - Delivering 5-star experiences through AI 39:30 - Personalizing brand voice (yes, even “absolutely”) 41:09 - Customizing user experience in real-time 43:03 - Transparency, trust, and guest empowerment 46:25 - What’s next for VIVI and hospitality AI 48:00 - Expanding into HR, golf, and reconciliation tools 51:06 - The travel planning use case 53:19 - New challenges in AI-driven SEO 53:23 - Final reflections and what’s ahead Lance Thompson: https://www.linkedin.com/in/lance-thompson-92a5476 VIVI: http://www.vivi.bot/ For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠
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    Non communiqué
  • Ep 102: Enabling an Intelligent, Efficient, and Human-Centered Hiring Experience with Adam Gordon

    Ep 102: Enabling an Intelligent, Efficient, and Human-Centered Hiring Experience with Adam Gordon
    Jan 23 2026
    In this insightful and forward-looking conversation, Bob Pulver speaks with Adam Gordon, co-founder and CEO of Poetry, about the rise of hiring enablement and how AI can be used to create consistency, speed, and scalability in talent acquisition. Adam reflects on his entrepreneurial journey from Candidate.ID to Poetry, unpacks the MOLT framework (Marketing, Operations, Learning, Tools), and explains how Poetry integrates AI to support recruiters and hiring managers with streamlined processes and guardrails to ensure quality and compliance. They also explore deeper workforce challenges like trust, burnout, and AI’s societal impact—especially in the context of shrinking employee tenure and the future of work. Keywords Adam Gordon, Poetry, hiring enablement, recruiter enablement, AI agents, MOLT framework, Candidate.ID, talent acquisition, recruiter productivity, ATS integration, AI guardrails, employer brand, candidate experience, AI governance, trust in leadership, DEI, burnout, workforce automation, staffing industry, responsible AI, talent intelligence Takeaways Adam Gordon’s journey from recruiting to tech entrepreneurship has been shaped by the need to empower recruiters with better tools and processes. Poetry was created as a hiring enablement workspace to reduce reliance on fragmented point solutions and to streamline recruiter workflows. The MOLT framework (Marketing, Operations, Learning, Tools) organizes recruiter needs in a way that supports end-to-end hiring activity. Poetry emphasizes product design simplicity and consistency, integrating AI without exposing users to the risks of hallucination or inconsistent prompts. Recruiters using Poetry can save up to 25% of their time per day, but there's concern about how organizations reinvest those gains. Guardrails are built into Poetry to ensure a consistent employer brand, tone, and candidate experience—especially important given drops in organizational trust. The move from “recruiter enablement” to “hiring enablement” reflects how recruiters and hiring managers must work together in today’s TA ecosystems. A new Poetry workspace tailored for staffing companies is set to launch in Q2 2026, signaling the platform’s evolution and market expansion. Quotes “Recruiting is a team sport.” “We’ve put such strong guardrails in place, it’s not possible for Poetry to hallucinate.” “We wanted to eliminate recruiters having to log into 30 different tools to do their job.” “I’ve described it as an age of employment brutality—CEOs don’t want more people on payroll.” “The trust barometer is dropping, and without trust, the candidate experience and employer brand collapse.” “Just because you can build something doesn’t mean you’ve built a technology company.” Chapters 00:00 - Introduction and Adam’s Background 01:17 - From Social Media Search to Candidate.ID 05:32 - The Vision Behind Poetry 07:27 - Simplicity, Product Design, and AI Agents 09:16 - MOLT: Marketing, Operations, Learning, Tools 11:16 - ATS Integration and 25% Time Savings 14:05 - The Reinvestment Dilemma 18:34 - Talent Intelligence and Bite-Sized Research 22:01 - Guardrails Over Free Prompting 24:51 - Mitigating Risk and Ensuring Consistency 29:58 - From Recruiter to Hiring Enablement 33:40 - Empowering Employer Brand and Talent Attraction 37:50 - The Importance of Trust and Communication 43:25 - Turnover, Tenure, and the Workforce Equation 49:22 - Responsible AI and Societal Impact 54:35 - Creative AI Tools and Industry Disruption 56:44 - Building a Scalable Tech Company 59:46 - 2026 Preview: Poetry for Staffing Companies Adam Gordon: https://www.linkedin.com/in/adamwgordon/ Poetry: https://www.poetryhr.com/ For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠
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    59 min
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