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Elevate Your AIQ

Elevate Your AIQ

Auteur(s): WRKdefined
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 Bob Pulver is helping each of us navigate our respective journeys with artificial intelligence (AI) effectively and responsibly. Bob chats with AI and Future of Work experts, talent and transformation leaders, and practitioners who provide diverse perspectives on how AI is solving real-world challenges and driving responsible innovation.All rights reserved by WRKdefined Développement commercial et entrepreneuriat Entrepreneurship Gestion et leadership Économie
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  • Ep 84: Orchestrating Responsible AI Transformation at Scale with Brandon Roberts

    Ep 84: Orchestrating Responsible AI Transformation at Scale with Brandon Roberts
    Sep 12 2025
    Bob speaks with Brandon Roberts, VP of Global People Product, Analytics, and AI at ServiceNow. Brandon shares how ServiceNow is navigating AI transformation from within its HR organization, balancing internal experimentation with client-informed innovation. They dive deep into responsible AI practices, strategic reskilling, and cross-functional collaboration, while unpacking key frameworks. Brandon also offers a preview of forthcoming research on the future impact of agentic AI on the workforce and shares actionable insights for HR and business leaders on how to lead with confidence, empathy, and clarity in a rapidly evolving landscape. Keywords Responsible AI, Agentic AI, HR transformation, AI Playbook, AI readiness, AI literacy, reskilling, upskilling, internal mobility, ServiceNow, people analytics, AI enablement, human-centric, HR-IT collaboration, future of work, AI governance, workforce planning Takeaways ServiceNow’s HR team is leading internal AI adoption while helping shape product development through real-world use and feedback. The AI Playbook for HR Leaders provides a practical framework that blends vision with tactical execution. Responsible AI isn’t just a compliance exercise—it's a continuous process requiring monitoring, iteration, and cross-functional governance. ServiceNow’s AI Control Tower centralizes use case tracking, governance status, adoption metrics, and value realization. The AI Heat Map approach helps identify which tasks are most ripe for AI augmentation and where reskilling efforts should focus. Strategic reskilling efforts, like transitioning HR operations roles into people partner roles, show how AI can enable—not replace—human potential. HR-IT collaboration is essential to enabling governance, product experimentation, and sustained transformation. Upcoming research from ServiceNow estimates 8 million U.S. roles will be transformed by agentic AI in the next five years. Quotes “This is a human transformation, not just a tech transformation.” “Responsible AI isn’t finished at launch—it needs to be continuously monitored.” “We call it the AI Heat Map—breaking down roles into tasks to see where AI can really help.” “Strategic workforce planning needs to evolve into strategic work planning.” “If AI doubles productivity, it should also unlock opportunities—not eliminate people.” “We want employees to feel safe using AI and know we’re committed to reskilling, not replacing them.” Chapters 00:00 – Intro and Brandon’s background 02:00 – Brandon’s unique role in HR and product feedback loops 03:20 – Internal vs. customer-led innovation 04:24 – AI solution inventory and governance 07:18 – AI readiness, literacy, and cultural change 10:00 – Role-based skill development 12:00 – Embedding Responsible AI across the enterprise 14:36 – Balancing innovation with ethical oversight 17:50 – HR and IT collaboration at ServiceNow 20:45 – Agentic AI and workforce planning 23:47 – Case study: reskilling HR ops into people partners 29:03 – Why internal talent is often overlooked 33:21 – The evolving value of analytics in the AI era 36:58 – Importance of data quality and governance 40:32 – How AI will transform every role and industry 46:03 – Banking and reinvesting AI-driven time savings 48:27 – How ServiceNow filters and prioritizes AI ideas 49:18 – Teaser: upcoming research on agentic AI’s impact 51:06 – Personal AI tools and what’s exciting (or scary) 54:04 – Final thoughts and call to action Brandon Roberts: https://www.linkedin.com/in/brandon-roberts-50796ba AI Playbook for HR Leaders: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook/eb-hr-role-in-ai-transformation.pdf For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠ What’s Your AIQ?⁠ Assessment interest form
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    55 min
  • Ep 83: Recalibrating Workforce Decisions via People Analytics and Gen AI with Cole Napper

    Ep 83: Recalibrating Workforce Decisions via People Analytics and Gen AI with Cole Napper
    Sep 5 2025
    Bob sits down with Cole Napper, VP of Research, Innovation & Talent Insights at Lightcast, to unpack the complex and rapidly evolving world of people analytics. From his eclectic career across industries to his recent book release and his co-hosting role on the very popular people analytics podcast, Directionally Correct, Cole shares practical insights and hard-earned wisdom on topics like AI readiness, org network analysis, and the intersection of data, influence, and leadership. Bob and Cole explore the paradoxes of the HR tech ecosystem, the stubborn persistence of unsolved problems, and why storytelling with data is really about persuasion. Cole also gets candid about the ethical responsibilities facing those who wield data, and why the future of workforce planning demands a complete rethink of how we study work itself. Keywords people analytics, talent intelligence, workforce planning, organizational network analysis, Lightcast, HR tech, Gen AI, quality of hire, job analysis, data storytelling, ethical AI, talent metrics, innovation, influence and persuasion, data infrastructure, Directionally Correct podcast Takeaways People analytics is only valuable when it influences decisions. Evolution of HR tech is moving from digitization to “value-first” intelligence. Effective storytelling with data is about persuasion and influence, not charts. Despite its maturity, organizational network analysis (ONA) remains underutilized. Most companies are underinvesting in data infrastructure, even as they chase AI initiatives. A flexible framework for measuring quality of hire is more useful than a rigid definition. Job analysis is having a renaissance as AI demands a deeper understanding of work. Ethics in people analytics isn't just about governance — it's about virtue and trust. Quotes “People analytics that doesn't influence decision-making is just overhead.” “We’re still digitizing HR — we haven’t even started to optimize it.” “Smart people assume their conclusions are self-evident, but that’s not how decisions are made.” “We need storytelling with data, but what we really need is persuasion with data.” “AI’s biggest challenge in HR isn’t capability — it’s data infrastructure and context.” “There’s no one watching the watchmen — ethics starts with the person in the seat.” “The study of work isn’t sexy, but it’s suddenly essential again.” Chapters 00:02 - Welcome and Intro to Cole Napper 00:55 - Cole’s Career Journey 03:29 - Patterns Across Industries and the Illusion of Uniqueness 06:51 - Community, Knowledge Sharing, and Power of Consortiums 08:57 - Why Smart People Still Struggle to Influence with Data 11:33 - From HR Tech to People Analytics: Digitization vs. Value Creation 13:51 - Data vs. Self-Interest: Why Decisions Get Blocked 15:49 - Untapped Potential of Org Network Analysis 18:54 - Use Cases: Building Teams, Referrals, and AI-Enhanced Sourcing 25:17 - Cole’s Book: Why Now, and What It’s About 28:13 - Shifting from Cost Center to Profit Center in People Analytics 32:22 - People Analytics Leading AI Adoption in HR 35:31 - Probabilistic Thinking, Determinism, and Predictive Pitfalls 36:55 - Measuring Quality of Hire: Frameworks vs. Definitions 40:41 - AI Assistants, Prescriptive Insights, and Reinforcement Learning 44:26 - Data Infrastructure as the Real AI Unlock 48:25 - Strategic Work Planning in an AI-Enabled World 52:25 - Who Will Watch the Watchmen? Ethics and Virtue in Analytics 55:28 - Predictions vs. Deductions and Parting Thoughts Cole Napper: https://www.linkedin.com/in/colenapper Directionally Correct: https://wrkdefined.com/podcast/directionally-correct "People Analytics": https://www.colenapper.com/book For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠ What’s Your AIQ?⁠ Assessment interest form
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    57 min
  • Ep 82: Riding the Waves of Tech Innovation and Human-Centric Recruiting with Steve Levy

    Ep 82: Riding the Waves of Tech Innovation and Human-Centric Recruiting with Steve Levy
    Aug 29 2025
    In this wide-ranging and thought-provoking conversation, Bob Pulver sits down with Steve Levy — recruiting veteran, technologist, and self-proclaimed “truth-teller” — to explore how talent, technology, and transformation intersect in today’s world of work. From the early days of expert systems and green-screen mainframes to the complexities of generative AI, Steve brings a rare blend of historical context, critical thinking, and humor. Together, they tackle topics like the ethics of candidate AI, bias in hiring platforms, skills-based hiring, the need for AI literacy, and why every recruiter needs to be more curious — and more human. Steve also shares lessons from his decades as a lifeguard at Jones Beach, and how that role shaped his instincts for protecting and empowering people — a theme that carries through everything he does in talent acquisition. Keywords AI in recruiting, expert systems, generative AI, candidate experience, skills-based hiring, talent ethics, AI literacy, job applications, bias in hiring, strategic workforce planning, Jones Beach lifeguard, recruiting tech, AI governance, human-centered design, talent intelligence, responsible AI Takeaways AI isn't new — it's just louder now: Steve recalls early experiences with AI-like systems in the 1980s and draws parallels to today’s hype and fear cycles. Recruiters need more curiosity, less fear: Avoiding AI won’t make it go away — recruiters must engage, experiment, and understand where AI fits. The real problem? Poor inputs: Most job descriptions and resumes are terrible — AI can’t solve for that without better human collaboration. Bias goes both ways: If employers can use AI to screen resumes, candidates can use it to write them — the key is transparency and integrity. Quality of hire starts with better intake: Steve emphasizes the importance of understanding real business problems, not just scanning for keywords. Candidate AI vs Employer AI: The current debate needs to move past gut reactions and toward practical, equitable frameworks. We need new roles and metrics: From TA ethicists to agentic governance leads, the future workforce demands new capabilities. Recruiting is about inclusion, not gatekeeping: Steve’s philosophy centers on humanizing the process and finding reasons to say “yes.” Quotes “If you can't audit it, don't automate it.” “The real challenge is working to include someone rather than exclude them.” “We're seeing artificial stupidity — not artificial intelligence.” “Being afraid of the ocean because of sharks is like avoiding AI because of hallucinations. You’ve got to get in the water.” “You can fight this, or you can plan for it. That’s it.” “Most people don't write good resumes. Most recruiters don't write good job descriptions. AI's not going to save us from that.” Chapters 00:00 – Opening & Reconnecting with Steve Levy 03:01 – Recruiting Before Computers & the Rise of Expert Systems 08:12 – What AI Is (and Isn’t): Fear, Hype & Progress 13:17 – Strategic TA in an Agentic Era 21:07 – AI Literacy, Education & Workforce Readiness 28:11 – Candidates Using AI vs. Employers Using AI 36:45 – Problems with Job Descriptions, Resumes & Gatekeeping 45:24 – Ethics, Transparency & Legal Implications in Hiring AI 54:10 – Talent Intelligence & Strategic Workforce Planning 1:05:33 – The SiriusXM Lawsuit & Candidate Frustration 1:15:57 – Lifeguard Lessons for the AI Age 1:20:12 – Final Thoughts on What Comes Next Steve Levy: https://www.linkedin.com/in/levyrecruits Steve’s Blog: https://recruitinginferno.com/ For advisory work and marketing inquiries: Bob Pulver:⁠⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠⁠ Elevate Your AIQ:⁠⁠ ⁠https://elevateyouraiq.com⁠⁠⁠ Substack: ⁠https://elevateyouraiq.substack.com⁠ What’s Your AIQ?⁠ Assessment interest form
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    1 h et 32 min
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