"When it comes to Gen AI, we can explore some truly fun and disruptive use cases. Ultimately, the banking experience isn’t isolated from the experiences users have with platforms like Netflix. Once disruption happens in one sector, customers begin to expect the same level of seamless, intelligent service everywhere—including in banking. I’m confident we’re heading in that direction."
When it comes to the future of banking, Xavier, as an expert, is confident that we are moving toward a Banking as a Service (BaaS) era and is excited about the opportunities to disrupt the market.
From a leadership perspective, he highlights the importance of continuous learning and shared success. In such a fast-evolving industry, he credits his team's support as a key factor in his journey to where he is today.
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