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Episode Description

On this episode of MTM Travel Shawn and Mark discuss their recent weekend trips including more Hilton payment headaches for Mark and a last minute cert redemption at the JW Marriott Las Vegas for Shawn. How do these hotels measure up and is the JW Marriott in Vegas worth staying at even though it isn't on the Strip? We also dive more into the decline in front desk customer service and the art of complaining. Specifically when is it not worth pursuing a complaint and how can you maximize the system within the rules. We also discuss British Airways pulling a promo without any communication and the software hotels use to track you.

Episode Guide

• 0:00 Welcome to MTM Travel
• 0:21 Burning a last minute Marriott cert
• 1:35 JW Marriott Las Vegas review - One of the best Vegas resorts?
• 6:47 The death of front desk hospitality
• 8:40 The downside of Marriott vs. Hyatt and vice-versa
• 14:19 Mark’s Hilton payment follies continue
• 21:39 The art of complaining, pushing limits & enjoying your life
• 27:52 British Airways pulls a popular promo without communication
• 32:05 Taking advantage of the rules they set & hotel software quirks

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Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License