Difficult Conversations
How to Discuss What Matters Most
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Difficult Conversations
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Narrateur(s):
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Douglas Stone
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Bruce Patton
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Sheila Heen
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Auteur(s):
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Douglas Stone
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Bruce Patton
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Sheila Heen
À propos de cet audio
Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you."
We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But - what if you're wrong?
Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?
Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.
Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
©1999 Douglas Stone, Bruce Patton, and Sheila Heen (P)1999 Random House, Inc., All Rights ReservedVous pourriez aussi aimer...
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One of the country's most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts - when you are facing an adversary you don't trust, who may harm you, or who you may even feel is evil. The head of Harvard's famed Program on Negotiation, Robert Mnookin provides tools for confronting devils of all kinds - in business, politics, and family life.
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- Auteur(s): Sheila Heen, Douglas Stone
- Narrateur(s): Sheila Heen, Douglas Stone
- Durée: 9 h et 48 min
- Version intégrale
-
Au global4.5 out of 5 stars 52
-
Performance4.5 out of 5 stars 43
-
Histoire4.5 out of 5 stars 41
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
-
5 out of 5 stars
-
I learned a lot!
- Écrit par Amazon Customer le 2018-09-16
Auteur(s): Sheila Heen, Autres
-
Crucial Conversations (Third Edition)
- Tools for Talking When Stakes Are High
- Auteur(s): Joseph Grenny, Kerry Patterson, Ron McMillan, Autres
- Narrateur(s): Emily Gregory, Joseph Grenny
- Durée: 7 h et 45 min
- Version intégrale
-
Au global4.5 out of 5 stars 77
-
Performance4.5 out of 5 stars 59
-
Histoire4.5 out of 5 stars 58
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
-
5 out of 5 stars
-
Great framework to have tough conversations without burning bridges
- Écrit par Adrian Rossel le 2023-06-07
Auteur(s): Joseph Grenny, Autres
-
Getting to Yes
- Negotiating Agreement Without Giving In
- Auteur(s): Roger Fisher, William Ury
- Narrateur(s): Dennis Boutsikaris
- Durée: 6 h et 17 min
- Version intégrale
-
Au global4.5 out of 5 stars 267
-
Performance4.5 out of 5 stars 203
-
Histoire4.5 out of 5 stars 201
Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken - and without getting angry. It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats.
-
5 out of 5 stars
-
Essential Business Book
- Écrit par MMH Toronto le 2019-06-04
Auteur(s): Roger Fisher, Autres
-
Fierce Conversations
- Achieving Success at Work & in Life, One Conversation at a Time
- Auteur(s): Susan Craig Scott M.D.
- Narrateur(s): Susan Craig Scott
- Durée: 13 h et 33 min
- Version intégrale
-
Au global4.5 out of 5 stars 69
-
Performance4.5 out of 5 stars 56
-
Histoire4.5 out of 5 stars 56
As the master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, you must transform everyday conversations in effective ways to get your message across.
-
2 out of 5 stars
-
not entertaining
- Écrit par metalrahul le 2019-12-11
Auteur(s): Susan Craig Scott M.D.
-
Difficult Conversations
- How to Discuss What Matters Most
- Auteur(s): Douglas Stone, Bruce Patton, Sheila Heen, Autres
- Narrateur(s): Douglas Stone, Bruce Patton, Sheila Heen
- Durée: 11 h et 54 min
- Version intégrale
-
Au global5 out of 5 stars 2
-
Performance4.5 out of 5 stars 2
-
Histoire5 out of 5 stars 2
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
Auteur(s): Douglas Stone, Autres
-
Bargaining with the Devil
- When to Negotiate, When to Fight
- Auteur(s): Robert Mnookin
- Narrateur(s): Robert Mnookin
- Durée: 7 h et 44 min
- Version abrégée
-
Au global4 out of 5 stars 20
-
Performance4 out of 5 stars 19
-
Histoire4 out of 5 stars 19
One of the country's most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts - when you are facing an adversary you don't trust, who may harm you, or who you may even feel is evil. The head of Harvard's famed Program on Negotiation, Robert Mnookin provides tools for confronting devils of all kinds - in business, politics, and family life.
-
2 out of 5 stars
-
very dry read. struggled to finish the book.
- Écrit par ameenca le 2022-07-09
Auteur(s): Robert Mnookin
Ce que les critiques en disent
“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.” (The New York Times)
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” (Booklist)
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.” (Tom Peters)
Ce que les auditeurs disent de Difficult Conversations
Moyenne des évaluations de clientsÉvaluations – Cliquez sur les onglets pour changer la source des évaluations.
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Au global3 out of 5 stars
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Performance2 out of 5 stars
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Histoire3 out of 5 stars
- Matt
- 2018-01-08
Good on paper maybe
This book is full of great examples on how to talk about difficult things, however, the examples where things go wrong, sound like real conversation, whereas the examples of what you should try saying, sound like scripted bologna. If I try talking like this to someone, I think they'll shutdown and tell me to get lost because it sounds like I'm reading what to say out of a book. It doesn't sound like natural english conversation. Having said that, I did learn things from this book and will try to adapt the examples into plain english and see how thtat works.
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6 les gens ont trouvé cela utile
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Au global5 out of 5 stars
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Performance5 out of 5 stars
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Histoire5 out of 5 stars
- Customer123
- 2022-03-20
Excellent, highly recommended!
Loved the practical wisdom and the real-world examples and role plays on the good, bad and ugly ways to have difficult conversations. Excellent companion book to Crucial Conversations. Taking away the emphasis on Contribution and Curiosity.
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Au global4 out of 5 stars
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Performance4 out of 5 stars
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Histoire5 out of 5 stars
- Jonathan
- 2021-01-25
amazjng
I really enjoyed this book. helped shift my perspective on how I manage myself during difficult conversations.
I used the And Stance on many occasions, and my listening has improved.
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Au global5 out of 5 stars
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Performance5 out of 5 stars
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Histoire5 out of 5 stars
- Amazon Customer
- 2019-12-30
Great book full of valuable ideas
This is a great book of concepts to use during any type of conversation. Keeping these thoughts and approaches in mind is sure to result in a better understanding between the parties resulting in better outcomes for both parties.
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Au global1 out of 5 stars
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Performance1 out of 5 stars
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Histoire1 out of 5 stars
- Utilisateur anonyme
- 2020-04-21
Lots of what ifs and maybes and nothing useful
This book was not informative or easy to listen to. It was a waste of time.
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1 personne a trouvé cela utile