Gratuit avec l'essai de 30 jours
-
In Demand, in Command
- How to Digitally Serve Your Customers Better, Leaner, Smarter
- Narrateur(s): Dan Wood
- Durée: 8 h et 33 min
Échec de l'ajout au panier.
Échec de l'ajout à la liste d'envies.
Échec de la suppression de la liste d’envies.
Échec du suivi du balado
Ne plus suivre le balado a échoué
In Demand, in Command
Acheter pour 20,20 $
Aucun mode de paiement valide enregistré.
Nous sommes désolés. Nous ne pouvons vendre ce titre avec ce mode de paiement
Description
A comprehensive, insightful, and practical guide to transforming your customer value and costs of service.
Great, you’re in demand! You have a brilliant product, excellent services, and competitive pricing. But that only gets you a seat at the table. If you really want to stay ahead of the game and be in command of a modern, always-connected world, you need a winning digital customer experience strategy.
In Demand, in Command is essential to anyone that considers the growth, allegiance, and advocacy of customers at lower operating costs paramount. Increasingly, there is a need to stand out from the crowd and not be easily imitated by others. This book gives you immediate access to shrewd, insightful, and comprehensible advice on customer strategy, digital optimisation, and organisational transformation.
Packed with thought-leading expertise, proven "how-to" techniques, and real-life experiences, it enables you to accelerate improvements in your customer insight, service performance, business margins, and competitiveness. In Demand, in Command is as much about the people and processes that drive your desired business growth, as it is about digital technologies.
Put simply - if you sell to or serve the public in any shape or form, this book is a must for you.