The E-Factor
How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare
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The E-Factor
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Narrateur(s):
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Kevin Young
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Auteur(s):
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Craig Deao
À propos de cet audio
Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key.
If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.
Craig Deao has created a unique and progressive four-pronged model to help organizations solve the costly repercussions of disengagement. In The E-Factor, he shows how engagement cascades from the top: It starts with leaders, flows down to employees and clinicians, and finally reaches (and activates) patients. He then lays out a step-by-step strategy for engaging all four groups simultaneously.
Listeners will learn:
- Why engagement and satisfaction are not synonyms
- How to employ a wealth of rigorously tested evidence-based tools and tactics that boost engagement
- Critical lessons from companies in other industries that excel at engagement (including new healthcare competitors!) and how to apply them
- How to leverage technology and organizational design for a powerful patient-centric approach