• 10-Minute Trumpet: Having a Named CSM

  • Nov 6 2023
  • Durée: 8 min
  • Podcast

10-Minute Trumpet: Having a Named CSM

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  • Résumé

  • This week Jeff takes a look at the impact of equating a Named CSM with quality service. With the current economy, having a named CSM is a luxury many companies are no longer investing. CS teams are now in a position to pivot, but an understanding of that impact must be understood in order to successfully transition.

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    Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

    We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

    GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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