• 111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

  • Nov 12 2024
  • Durée: 6 min
  • Podcast

111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

Écouter gratuitement

Voir les détails du balado

  • Résumé

  • Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:

    1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
    2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
    3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).

    Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧

    #NewPodcastEpisode #AI #ContactCenter #ConsumerRelations

    Voir plus Voir moins
Voir plus Voir moins

Ce que les auditeurs disent de 111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.