• #127 Gentle Disruption Wins in Healthcare — DrDoctor CEO Tom Whicher

  • Dec 3 2023
  • Durée: 34 min
  • Podcast

#127 Gentle Disruption Wins in Healthcare — DrDoctor CEO Tom Whicher

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  • Résumé

  • Tom Wicher is CEO of DrDoctor — who have served over 20M patients and just raised £10M in their recent Series A round. But he spent the first 7 years bootstrapping, and diverged from his colleagues: Opting for the slow and steady gentle disruption path. Why?


    0:00 Gentle disruption beats move fast and break things

    3:36 Picking a problem in healthcare

    5:44 Behavioural change theory

    7:52 Stop treating patients like kids

    10:30 Systems-level efficiency vs personalisation

    13:02 Why don't patients show up for their appointments?

    16:02 Overbooking: Learning from airlines

    18:54 Carrot or stick: Motivating health behaviors

    22:35 There's no big conspiracy in healthcare

    26:24 PIFU model of patient booking

    28:14 Sometime it's better not to empower patients

    31:16 Habits/frameworks that have helped Tom succeed


    Links

    DrDoctor: https://www.drdoctor.co.uk/

    Dr Mustafa Sultan: https://www.musty.io/
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