• 183. Handling Tough Customers: Strategies Every Laundromat Owner Needs With Michele Replogle

  • Feb 18 2025
  • Durée: 1 h et 2 min
  • Podcast

183. Handling Tough Customers: Strategies Every Laundromat Owner Needs With Michele Replogle

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    In this intriguing episode of the Laundromat Resource Podcast, host Jordan Berry sits down with Michele Replogle, a spirited laundromat owner from Scotts Valley, Santa Cruz County. Michele shares her adventurous journey into the laundromat industry, revealing the challenges and triumphs she's faced since taking over a once-depressed laundromat during the tail end of the COVID-19 era. From dealing with unruly customers and unique incidents to overhauling the appearance and functionality of the laundromat, Michele offers insightful anecdotes and practical advice for aspiring owners.

    Join us for a candid conversation filled with humor, wisdom, and actionable takeaways to transform any laundromat business. Dive into Michele's story and find inspiration to elevate your own laundromat venture in today's episode.

    In this episode, Jordan and Jason discuss:

    00:00 "Laundromat Contest Winner Announcement"
    09:15 Laundromat Troubles Caught on Camera
    14:58 Redefining Laundromat Ownership Boundaries
    17:46 Uncovering Hidden Plumbing Issues
    23:52 Real Estate Income and Quarters
    31:15 Perfectionism's Double-Edged Sword
    32:01 Real Estate and Equipment Challenges
    41:47 Remote Laundromat Monitoring Solutions
    42:49 Managing Drama and Resolving Issues
    53:08 Cameras Ensure Police Response
    57:18 Insightful and Entertaining Sharing Session
    01:01:15 "Take Action This Week"

    Show Notes
    https://laundromatresource.com/show183

    Resources

    YouTube - https://www.youtube.com/@livetheSantaCruzlife/featured
    Website - michelesellsforyou.com
    Instagram - instagram.com/livethesantacruzlife
    SANTA CRUZ Buyer Guide - https://www.compass.com/marketing-center/editor/v2/flipbook/71e0b4ac-37b4-4121-a8e1-68f4b853f3f8
    SANTA CRUZ Seller Guide - https://www.compass.com/marketing-center/editor/v2/flipbook/ada9ff72-eb50-4baa-ab14-d4b64d7f0700
    Facebook - facebook.com/livethesantacruzlife
    Zillow - zillow.com/profile/Michele-Replogle
    LinkedIn - linkedin.com/in/michelereplogle

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