Summary:
In this conversation, Tucker interviews Amanda and Heather from GLDN, a handmade jewelry company, discussing their experiences during the holiday season. They explore the challenges faced in production, the improvements made over the years, and the importance of hiring and cross-training staff. The conversation highlights the cultural aspects of GLDN, emphasizing teamwork and flexibility, and concludes with insights on future goals and improvements for the upcoming holiday season.

To purchase their lovely product, head to GLDN.com.

Takeaways

• The holiday season is a critical peak time for GLDN, requiring extensive planning and staffing.
• Past experiences of chaos during the holiday rush led to significant improvements in hiring and training.
• Cross-training employees has been essential for maintaining productivity during busy periods.
• The company culture emphasizes teamwork and flexibility, with all hands on deck during peak times.
• Implementing schedules has greatly improved workflow and employee morale.
• Setting clear goals and expectations helps in managing production effectively.
• Daily stand-up meetings among leads facilitate communication and quick decision-making.
• Future improvements include enhancing flexibility and transparency in scheduling and production processes.

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