EPISODE 6: Client Experience Workflow
- In Today’s episode we will discuss CLIENT EXPERIENCE WORKFLOW
- When does the client experience start for you? And why?
- Expectation and Assumptions of the client based on where you advertise and how you portray yourself and your brand on your copywritting and images
- Once the client contacts you, what is that experience like? How long do you take to answer, Intro email, phone call, follow up, and booking.
- After the client books, what type of communication do you have until the wedding day?
- After the wedding day: sneak peeks, final gallery, final emails.
Summary: Important to remember the client experience starts way before they contact you, they will have expectations and assumptions based on what you put out there, and your communication throughout the planning process and even after the event will solidify or break those expectations. Make sure you under promise and over deliver.
