What does it take to build a beloved breakfast brand from the ground up?
In this episode of NWA Founders, we sit down with Sam Russell, co-founder of The Buttered Biscuit, to discuss how he and his wife transformed a dream into a thriving restaurant brand in Northwest Arkansas. From corporate America to scratch-made biscuits, Sam shares the journey of identifying a market gap, scaling a restaurant business, and leading with purpose, strategy, and culture.

Summary:

Sam Russell never planned to open a restaurant, but after recognizing that Northwest Arkansas lacked high-quality, scratch-made breakfast options, he and his wife saw an opportunity. With backgrounds in corporate strategy and real estate, they launched Buttered Biscuit in just 40 days after acquiring their first location.

What began as a single breakfast spot quickly evolved into a multi-location brand with six thriving restaurants and more in development. Sam outlines how they self-funded expansion, built a strong leadership team, and made key real estate decisions that positioned Buttered Biscuit for long-term success.

For Sam and his team, success isn’t measured only by revenue—it’s about creating a company that invests in people. From providing full healthcare benefits for employees to launching Project Biscuit, an initiative focused on empowering underestimated individuals in the workforce, Buttered Biscuit demonstrates how a company can grow while maintaining its core values.

Highlights:

[00:02:15] – The vision behind Buttered Biscuit: identifying a market need

[00:07:30] – From corporate America to hospitality: Sam’s transition

[00:15:45] – The 40-day challenge: How they launched their first location

[00:24:10] – Lessons learned from early operational mistakes

[00:33:25] – Scaling to six locations: strategy, leadership, and real estate

[00:47:40] – Why Buttered Biscuit isn’t franchising—yet

[00:55:15] – Building a purpose-driven workplace and launching Project Biscuit

Takeaways:

1. Meet a real market need – Buttered Biscuit thrived because Sam and his wife listened to the community and built their business model around a clear demand for high-quality, made-from-scratch breakfast.
2. Brand culture drives consistency – The Buttered Biscuit Brand Card ensures employees understand and embody the company’s values, creating a strong and unified work environment.
3. Growth should be intentional – Rather than expanding too quickly, Sam and his team focused on building a scalable, high-quality model that supports future expansion without compromising execution or culture.

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