Summary
In this conversation, Shaytoya Marie interviews Federico from Sonesta Resorts and Hotels, exploring his extensive journey in IT program management within the hospitality industry. They discuss the alignment of IT goals with business objectives, the importance of communication and collaboration across diverse project teams, and the challenges faced in managing IT projects in a high-occupancy environment. Federico shares insights on leveraging AI tools like Microsoft Copilot to enhance productivity and the significance of risk management in IT initiatives. The conversation also touches on future trends in IT and the hospitality sector, emphasizing a return to fundamental customer service principles.
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Disclaimer: The opinions expressed by the guest speakers on this podcast are solely their own and do not necessarily represent the views or opinions of K&B Communications
