In this episode of Behind the Growth, Imran Mian sits down with Andree Gosselin O'Meara, VP of Customer Support at ecobee, to explore her career journey and the transformative projects she has led. Andree shares her experience in customer service, starting from her early days at Xerox to her current role at ecobee, where she has been instrumental in driving digital transformation and enhancing customer experiences.

Andree delves into the large-scale initiatives she has overseen, including moving a contact center and implementing advanced tools like Salesforce and Amazon Connect. She emphasizes the importance of embracing new technology and rethinking traditional processes to improve efficiency and customer satisfaction.

The conversation also touches on ecobee’s commitment to sustainability, highlighting how the company integrates energy management and environmental considerations into its products. Andree discusses the future of home automation and the role of AI in delivering proactive customer support, offering valuable insights into the evolving landscape of smart home technology.

Andree shares her thoughts on:
- People-centric customer service
- Sustainable comfort in home automation
- Data donation and why it’s essential
- Embracing new technologies
- Proactive customer support

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