In today’s episode, Michelle Ngo, SVP of Customer Success at Gannett Media, shares her career journey and insights on authentic leadership. Tune in as she discusses the importance of staying true to your values, leading with vulnerability, and being intentionally available for your team.
In today’s episode, Michelle Ngo, SVP of Customer Success at Gannett Media, shares her career journey and insights on authentic leadership. Tune in as she discusses the importance of staying true to your values, leading with vulnerability, and being intentionally available for your team.

Michelle is a seasoned business leader with over 20 years of experience in sales, client services, marketing, and media. She has a strong track record of leading large teams, driving operational excellence, and spearheading transformational initiatives across multiple functions.

Currently, Michelle serves as the SVP of Customer Success at Gannett Media, where she leads the organization responsible for delivering exceptional service to customers across various channels. Before joining Gannett, she spent more than two decades at Yahoo, most recently as Senior Vice President, overseeing the Global Client Services and Operations organization. She began her career at Yahoo as an Account Manager and grew within the company, gaining deep expertise in client engagement and operational leadership.

Michelle holds a Bachelor of Arts in Psychology with a concentration in Pre-Medical studies from the University of Virginia. Outside of work, she enjoys spending time with her family and can often be found cheering on her two children at the baseball field or on the volleyball court.

In this episode, we sit down with Venkata Bhonagiri, Senior Partner and Group Director of Strategy & Analytics at Mindshire. Venkat shares his incredible story, from growing up in a small, remote town in India to navigating the culture shock of moving to a major city and eventually immigrating to the U.S. Along the way, he overcame numerous challenges, including limited economic and cultural resources, and forged a path to success in the field of Advertising. Tune in to hear his inspiring story of resilience and perseverance and how he generously gives his time and wisdom to the student, immigrant and advertising community.

Bio: Venkata Bhonagiri is data strategy and analytics leader based in Chicago. He has over 15+ years of experience in media, business strategy, insights, and analytics. He developed, integrated, and scaled core service offerings, for large media organizations. In his current role, he spearheads cross channel data-driven planning, audience strategy, and implementation of bespoke data solutions for major brands across CPG, FinServ, Health Care sectors. He co-led several winning business pitches in the advertising industry.He contributed to award-winning work at Cannes Lions and has been recognized by AdColor, Cynopsis and other ad industry favorites who advocate and celebrate talent. Venkat’s accomplishments also extend to being a contributing Expert panelist, featured in Forbes, Ad Age and WARC.

Today, Yin Woon Rani shares her perspective on leadership and reveals what it truly means to 'know thy heart.'

Yin Woon Rani is Chief Executive Officer and Chief Marketing Officer of MilkPEP, a marketing and education group funded by U.S. milk companies. With nearly 30 years of integrated experience across CPG companies and marketing agencies, Yin joined the MilkPEP team in 2019 seeking to be a catalyst for change - with a goal of both propelling the dairy industry forward while driving reconsideration of milk through strategic and meaningful programming.

Born in Malaysia and raised in Singapore, Rani emigrated to the US to attend Yale and went on to drive integrated marketing experiences at some of the most recognizable brands in the US including P&G, Campbell's, L’Oreal, Hasbro, Smucker's, and more.

As a female AAPI leader, mother, and marketer, she is dedicated to making space for underrepresented voices and is excited to usher in a new era for dairy milk.