Behind the Review

Auteur(s): Entrepreneur Media Inc.
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  • Résumé

  • It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
    Entrepreneur Media, Inc
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Gestion et leadership Économie
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Épisodes
  • Millers All Day: Leading the Way in Hospitality and Culture

    Millers All Day: Leading the Way in Hospitality and Culture
    Jan 23 2025
    Millers All Day is an all-day brunch spot in Charleston, South Carolina, committed to eliminating toxic work culture in the restaurant industry. Owned by Nate Thurston, this popular destination is celebrated for its farm-to-table ingredients and iconic dishes like biscuits and grits. Yelp elite reviewer Dave B. shares how the restaurant's glowing reviews and authentic Charleston hospitality made his visit memorable. Miller's All Day More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    32 min
  • Leadership Lessons from Gary Kusin's Entrepreneurial Journey

    Leadership Lessons from Gary Kusin's Entrepreneurial Journey
    Jan 16 2025
    Emily sat down with Gary Kusin, a mentor, investor, entrepreneur, and author of "Always Learning." Gary shares his journey from co-founding GameStop to launching Laura Mercier Cosmetics and leading FedEx & Kinko's merger. Hear the lessons and strategies that helped him build global brands and turn around struggling businesses. If you're an aspiring entrepreneur or a seasoned business owner, Gary's insights on leadership, marketing, and innovation are sure to inspire and provide helpful guidance. More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    53 min
  • Creating Community & Impact Through Cuisine with Immigrant Food

    Creating Community & Impact Through Cuisine with Immigrant Food
    Jan 9 2025
    Immigrant Food is a celebrated restaurant brand known for its fusion of global flavors and advocacy. Co-founded by Téa Ivanovic, the restaurant is a platform for cultural celebration, where guests can enjoy diverse dishes while supporting immigrant causes. Hear from a local reviewer Jazzy L. on how Immigrant Food’s knowledgeable staff and vibrant atmosphere created a standout experience. Explore insights on integrating social causes, maintaining consistency, and assessing customer feedback. Immigrant Food More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    24 min

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