Welcome to Better Business, Better Life. In this episode, Host Debra Chantry-Taylor dives into how the Entrepreneurial Operating System (EOS) can help fast-growing family businesses stay focused, aligned, and in control.

Using the Harvard Three-Circle model and her own F1 "pit stop" analogy, Debra explains how EOS tools like the Accountability Chart, Scorecard, Rocks, and Level 10 Meetings bring clarity, focus, and alignment to even the most complex family dynamics.

If your family business is scaling quickly, this episode will show you how to create structure, improve communication, and keep your business and relationships on track.

Tune in to learn how EOS can help you build a business that thrives without losing control.

CONNECT WITH DEBRA:        

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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.co.nz

►See how she can help you: https://businessaction.co.nz/      

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Chapters:  

00:07 - Introduction

00:50 - EOS for Family Businesses

02:27 - Challenges of Fast Growth in Family Businesses

03:07 - EOS as a Tool for Family Businesses

04:20 - Components of an EOS Pit Stop

06:55 - Foundational Tools in EOS

08:04 - Unique Challenges in Family Businesses

09:43 - The Vision, Traction, Organiser (V/TO) Process

13:49 - Road Map for Family Businesses

19:41 - Recap and Final Thoughts

In another episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Landon Eckles, co-founder of Clean Juice and now an EOS implementer, about how he and his wife grew their business from a single idea into a 100-store franchise, then found clarity through EOS.

Landon shares how he and his wife scaled Clean Juice to 100 stores in just five years and the growing pains that came with it. He reveals how discovering EOS transformed their leadership, decision-making, and meetings, giving their business the structure it needed to thrive through COVID-19 and beyond.

Now, as an EOS implementer, Landon is passionate about helping other business owners find the same freedom through simple, effective systems.

Tune in to hear how EOS helped one couple build, grow, and exit on their terms and how it might help you do the same.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.co.nz

►See how she can help you: https://businessaction.co.nz/      

____________________________________________        

GUEST’S DETAIL:

► Landon Eckles Website

► Landon Eckles - EOS Implementer

► Landon Eckles - LinkedIn

Chapters:  

00:24 - Introduction and Guest Background

03:16 - Challenges and Solutions in Business Growth

11:27 - Implementing EOS and Its Impact

15:57 - Growth Pains and Overcoming Challenges

23:37 - Transition to EOS Implementation

36:08 - Personal Reflections and Advice

38:43 - Conclusion and Future Plans

In this episode of Better Business, Better Life, host Debra Chantry-Taylor chats with guest, Susan Toft, founder and CEO of The Laundry Lady, about her incredible journey from doing laundry as a side hustle to building a $9 million national business with over 300 contractors.

Susan shares her journey from starting with a $5,000 grant to leading a tech-enabled service business with over 300 contractors. She talks about the realities of bootstrapping, the impact of appearing on Shark Tank, and how staying true to her values, like flexibility and persistence helped her scale sustainably.

From MVPs to market expansion, this episode is packed with practical insights and inspiration for entrepreneurs at any stage.

Tune in to an inspiring story of grit, growth, and getting the job done.

CONNECT WITH DEBRA:        
___________________________________________        
►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.co.nz

►See how she can help you: https://businessaction.co.nz/      

____________________________________________        

GUEST’S DETAIL:

► The Laundry Lady AU and The Laundry Lady NZ

► Susan Toft Website

► Susan Toft - LinkedIn

Chapters:  

00:21 - Introduction

02:25 - Susan Toft’s Journey to Success

04:11 - Building and Scaling the Business

07:21 - Challenges and Solutions in Business Growth

14:23 - Branding and Market Expansion

22:29 - Shark Tank Experience and Lessons Learned

34:15 - Personal and Professional Growth

34:41 - Advice for Entrepreneurs

41:27 - Future Plans and Contact Information