In this episode, Keith and Patty share their New Year’s stories, from Patty's tradition of watching When Harry Met Sally to Keith's family visit filled with unexpected challenges. They dive into the importance of resilience in business, emphasizing how staff well-being drives exceptional customer service.

The conversation highlights practical tools like automation and the 12-Week Year program, helping business owners balance growth and personal well-being. Keith and Patty discuss how leaders can avoid burnout by addressing personal challenges and staying proactive. As the podcast gears up for an exciting return in April, they leave listeners with actionable insights for a strong start to the year.

Take a trip down memory lane with us as we share holiday party stories and explore festive ideas that blend the best of our corporate and solopreneur worlds. Patty reflects on her time at boutique investment firms in Cincinnati, where the holiday parties were a chance to dress up and bond in a warm, family-like atmosphere. Keith chimes in with memories of intimate office dinners that fostered team camaraderie.

Now, as solopreneurs, our celebrations look different—more laid-back and focused on family gatherings. We chat about creative ways to celebrate, like the spirited Community Emergency Response Team (CERT) holiday parties that inspired fun and connection. From potlucks to team-building activities and even alternative venue ideas, we discuss how to make celebrations inclusive and meaningful, no matter your setting.

Join us for personal stories, practical tips, and plenty of inspiration to craft memorable and inclusive holiday traditions!

Is the holiday season a blessing or a challenge for small businesses? In this episode of Continuity Conversations, we dive into the ups and downs of the busiest time of year. From Thanksgiving colliding with year-end madness to the quirks of customer service during the holidays, we’re talking about how timing can make or break your plans. Along the way, we share laugh-out-loud stories about AI mishaps and take a nostalgic look at classic holiday movies, all while focusing on why simple, human connections matter most.

We also dig into holiday planning strategies and why starting early is key. Learn how “Christmas in July” became a thing and why putting up stockings before Halloween might actually make sense (we’re serious). Whether you rely on digital tools or stick to good old-fashioned lists, we’ve got tips to help you stay ahead.

With real-life stories from small businesses who’ve nailed the art of personal connection, this episode is packed with insights you can use right now. Whether you’re running a business or just love the holidays, join us for a fun, relatable conversation about making the most of this busy season.