• Customer Experience x AI: Industries at the Intersection Series

  • Nov 14 2024
  • Durée: 45 min
  • Podcast

Customer Experience x AI: Industries at the Intersection Series

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  • Résumé

  • Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.


    Chapters

    00:00 Introduction to AI in Customer Service

    02:48 Dynamics of the Contact Center Industry

    06:09 Crescendo AI: Founders and Vision

    08:58 AI's Impact on Customer Interactions

    11:54 Technical Architecture of Crescendo AI

    15:06 Market Strategy and Customer Experience

    17:56 Scaling and Growth of Crescendo AI

    21:03 Future of AI in Customer Service

    24:00 Conclusion and Future Outlook


    Links

    https://crescendo.ai/

    https://www.alorica.com/

    https://www.generalcatalyst.com/
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