Customer Service Culture [EN]

Auteur(s): Paolo Fabrizio
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  • Résumé

  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
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Épisodes
  • #37 The service that customers love the most

    #37 The service that customers love the most
    Oct 22 2024
    What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.
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    15 min
  • #36 Customer service can't fix poor culture

    #36 Customer service can't fix poor culture
    Sep 24 2024
    What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this podcast.
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    18 min
  • #35 Using AI during or after the conversation?

    #35 Using AI during or after the conversation?
    Jul 3 2024
    Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.
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    15 min

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