Customer Service Culture [EN]

Auteur(s): Paolo Fabrizio
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  • Résumé

  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
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Épisodes
  • #40 How to match customer support and sales

    #40 How to match customer support and sales
    Feb 12 2025
    Over the years there's been much talk about breaking down the silos between customer service and sales operations. From good intentions to facts: Paolo Fabrizio shares 2 cases where brands have leveraged both areas peculiarities getting solid outcomes. Read full article >>
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    22 min
  • #39 The great AI and human agents alliance

    #39 The great AI and human agents alliance
    Jan 14 2025
    2025 will mark a change in Digital Customer Service. So If you're a manager you'll be wondering: 'how can I couple both AI and human agents?' Paolo Fabrizio helps you out explains providing use cases examples and...the rest is up your listen! Full article here >>
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    21 min
  • #38 Digital channels are not for everybody

    #38 Digital channels are not for everybody
    Nov 27 2024
    99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody!
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    13 min

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