• Dealing with difficult customer service situations

  • Jun 27 2022
  • Durée: 43 min
  • Podcast

Dealing with difficult customer service situations

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  • Résumé

  • Episode 5:

    Customer service is the one thing every and all business types have to encounter. In this episode, we talk about some of the most bizarre and repetitive customer service inquiries we've come across our 4 years in business. Some aren't pretty and how we handle them is not always cut and dry.

    Topics Covered:

    3:11 | Shipping Issues
    8:45 | Foam Flowers
    11:20 | Language of Customer Service
    12:17 | Used & Refunded
    19:47 | Returns
    23:11 | Boundaries
    24:01 | Change an Order
    30:31 | Thick Skin
    34:07 | Trash Talk
    36:08 | When Nothing Works, Fire Them
    39:11 | Not Everyone Will Like You
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