EP 123 - David Oltman, Balancing Customer Service and EfficiencyIn today’s world of artificial intelligence and having just about every convenience at our fingertips, we often want it all right now. But is it possible? Sometimes we need to slow down and not put efficiency in the forefront, but instead allow good old fashioned custom service to lead the way.
WHAT YOU’LL LEARN: - How David feels his middle class upbringing affects why and how he does what he does
- What David thought it meant to be a financial planner when he initially entered the field
- Why David pivoted and now mostly focuses on property and casualty insurance
- What David feels has most changed and business and how we can use that to our advantage
- Why it’s so important to remember that we are all humans and that we need to offer each other some grace
- How David feels he is different as an insurance agent and one thing he does a lot of his clients haven’t experienced
- How a tough past has taught David how to be more resilient in all things he does
FAVORITE QUOTE:
“It takes being intentional, and thinking about what the customer wants, versus what’s always most efficient for us.”
CONNECT WITH DAVID
I'm David Oltman the owner of Clarity Insurance Group. I've been married for 9 years and have two kids. I've been running my own agency for a year now and have been in the business in some capacity for the last ten years. Growing up poor. We didn't have much growing up and there was a lot of skills and tenacity that I learned at a young age that helps everyday in running a business.
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ClarityInsuranceTeam.com
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CONNECT with Lori:
Facebook: @LoriMJewett
Instagram: @jewettlori
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