On the 49th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vineet Khosla, Chief Technology Officer of The Washington Post. The Washington Post is the third-largest newspaper in the United States, with 135,000 print subscribers and 2 and half million digital subscribers. In this conversation, Vineet shares his thoughts on the mainstream integration of AI technology, the transformative impact of AI on journalism, and the future of personalized news delivery.

Quick hits from Vineet:

On proof that AI is having a true impact on our lives: â The Nobel Prize for Physics went to Geoffrey Hinton. The Nobel Prize for chemistry went to Demis Hassabis, the deep mind. This is the first time weâ re seeing the top prize in physics and chemistry go to people who created an AI which solved a problem in that field. It is the AI they invented that did such a commendable job that other people were forced to recognize their achievement as being top notch.â

On the impact AI has on human creative roles: â So when these AI models start to be creative, it is understandable everyone's afraid. Let's put that as the baseline and say this is not wrong. It doesn't make anybody bad. But slowly and the way we're doing it with creative tools is that we want AI to do the part of your job that you shouldn't have been doing anyways, and you start to see a change in people's behavior, their hearts and minds. And of course, some people will move faster than others. But when they see the actual benefit, the skeptics will come around and use it to their power.â

On encouraging Productivity and creativity through AI tools: â You give people these tools, let them be productive, let them go on their journey, and you encourage them. You obviously give really good use cases. Like I said, when I was writing code recently, I got the AI to write me most of my unit tests because as an engineer, I hate that. And I know they're super important. There is no way I will check in code without it, but I hate writing them. Now that time gets freed up.â

Recent Book Recommendation: Our Mathematical Universe by Max Tegmar

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Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience.

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Josh Meer.

On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Sathish Muthukrishnan, Chief Information, Data, and Digital Officer of Ally Financial. Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally’s groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come.

Producer’s note: This episode was recorded in August of 2024.

Quick hits from Satish:

On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let's build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle. And three, we cannot allow sensitive information to leave Ally.”

On the necessary data journey to unlock AI’s potential: “AI is having its moment because of the convergence of other hype cycles that have happened. Whether that’s data, cloud, native app development, or any technology investments. If you went through the data journey, and you have cloud enabled, you've made it findable, and you've made it easy to compute the data, now you have the ability to access the data and use the insights, and you can take advantage of this AI explosion.”

On the importance of staying up to date with new technology: “Do not forget to experiment. Do not be afraid of the fast evolving technology. Continue to experiment, have your team be empowered. Whether it’s on the offensive or defensive side, it's extremely important for you to be prepared. You need to continue familiarizing yourself with new technology so you can be prepared.”

Recent Book Recommendation: Ideaflow by Jeremy Utley and Perry Kleb

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Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.

Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise Software Innovators is produced by Luke Reiser & Josh Meer.

On the 47th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Ramesh Razdan, Global CIO & CTO of Bain & Company. Bain & Company is a “Big Three” management consulting firm with 65 global offices, 19,000 employees, and over $8 billion in annual revenue. Bain helps Fortune 500 companies optimize performance, enhance operational efficiency, and implement innovative technology at scale. In this conversation, Ramesh shares his thoughts on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain’s clients harness the latest AI capabilities.

Quick hits from Ramesh:

On AI’s exciting potential to enhance security: “I remain to be extremely bullish on where AI can take us. I believe AI as a human oversight can really increase the velocity of our defense. We have to do that. Human beings cannot respond fast enough.”

On choosing which use cases to apply generative AI first: “A famous two by two exercise is to say, ‘What data is available and what value is at stake there?’, and then plot what's the most valuable data for what you are trying to do. What you don't want is the most complex use case up front because the engine is not warmed up. We need to prove the value.”

On understanding risk and compliance before adopting AI: “ This technology doesn't come with its own sets of risks. It doesn't come with its own set up. You need to establish proper risk and compliance forums. You need to make sure you are in lockstep with legal teams and risk teams. We want to make sure we're training the right way. We want to change the right behavior.”

Recent Book Recommendation: Optimal by Daniel Goleman

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Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.

Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.