"We are not grateful because we're happy; we are happy because we're grateful."

In this episode of Inside The Process, Mallory and Shawn chat with Kelly Loudermilk, People Ops & Talent Innovator at BuildHR. Together, they explore building a culture of gratitude and discuss the intention and meaning behind gratitude

Kelly emphasizes the need for genuine support and going beyond surface-level gestures, and brings up the concept of the five appreciation languages and provides practical examples of showing gratitude.

Throughout the video, Kelly and the hosts share personal anecdotes and address audience questions, providing practical insights and resources. By the end, you'll have a deeper understanding of gratitude and strategies for implementing it in your life and business.

Key Takeaways:

• Building a culture of gratitude involves significant effort to create meaningful and effortless-looking appreciation strategies. The "effort paradox" highlights that although showing gratitude may seem effortless, it requires thoughtful planning and execution to ensure it resonates with employees.
• Effective gratitude in the workplace means meeting people where they are and understanding their preferences for recognition. Public acknowledgments may work for some, while others might prefer private, specific, and personalized notes of appreciation.
• For gratitude to be impactful, leaders must be physically, mentally, and emotionally present during interactions. This full presence helps in creating a meaningful connection and fosters an environment where employees feel genuinely appreciated.
• Leaders should engage in acts of service as a standard practice. These actions, whether small or significant, demonstrate genuine care and support for employees, reinforcing a culture of gratitude.
• Signs that employees might not feel appreciated include missed deadlines, withdrawal from meetings, and overall disengagement. Regular, specific, and genuine feedback can help address these issues and show employees that their efforts are recognized and valued.

Chapter Markers:

[02:28] Talent innovation.

[03:07] Importance of gratitude.

[06:03] Structure & culture of gratitude.

[14:37] Meet people where they're at.

[17:21] Five appreciation languages.

[30:11] Gifts and rewards.

[37:33] Physical touch.

[41:34] Gratitude and happiness.

[44:04] Signs of little appreciation.

[48:44] Culture of appreciation.

Resources:

Want more resources from this episode? We’ve got an episode recap, replay and every template, process, and resource we covered right here: https://share.trainual.com/subject/e836da97-b7dd-400a-88ed-6d7cf6daa1bf/topic/3880810/step/16326877

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