• Episode 33 | Chief Customer Officers: How to Get Out of Our Own Way to Be Growth Accelerators

  • Feb 2 2025
  • Durée: 25 min
  • Podcast

Episode 33 | Chief Customer Officers: How to Get Out of Our Own Way to Be Growth Accelerators

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  • Résumé

  • Afshan Kinder explores how Chief Customer Officers can overcome internal hurdles to drive growth. She discusses the role of AI, strategic clarity, and frontline insights in enhancing customer engagement. Afshan also provides actionable advice on treating BPO partners as strategic assets and fostering alignment to accelerate organizational success.

    “To be forward-thinking, you’ve really got to be transparent. You don’t necessarily have to share all your mistakes, but you need to be clear about what’s working and what’s not, without pointing fingers. We focus on what’s been done well and show how doing things differently can enable you to be prosperous in the future.” - Afshan Kinder

    Afshan Kinder’s insights emphasize understanding and engaging employee and customer voices is vital for effective change management. She also mentioned C-suite clarity and a culture of trust is what drives successful transformations. Moreover, treating BPO partners as strategic assets boosts customer experience and success.
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