in this Real Life Work podcast episode, I let you explore my process measurement madness, and hopefully a measurement best practice or two.
Explore My Process Measurement Madness By Kevin McManus, Kaizen Facilitator and Coach
In this podcast episode, I let you explore my process measurement madness. My hope is that this podcast inspires you to engage a little more with the practice of proactive, process-based daily measurement. I love measurement.
When I would teach the TapRooT® 5-day root cause analysis course, I would always chomp at the bit to teach the Trending module. Why do I love measurement so much? How has measurement helped me improve my own work processes as a small business owner?
What types of things do you measure at work? Most, if not all, organizations measure something. Unfortunately, a very small percentage of organizations have what I would consider to be a high-performance measurement system. Some organizations measure too many things. Others focus primarily on those numbers that they must track in order to satisfy regulatory and legal requirements.
Some leaders tend to focus only on certain input and output numbers, such as those of a sales revenue, total customer volume, total expenses, and total units produced. Very few organizations trend their performance information in an effort to better understand their work systems.
My 40-plus years of experience have led me to conclude this. Less than 10% of the organizations out there have high performance measurement systems. My experiences as a national Baldrige Examiner, Judge, and leader in organizations that aspire to be high performers, further validate this belief. Even the best still struggle to capture, crunch, and improve daily, transaction-based process results.
More importantly, these experiences help me identify what I consider to be the Top Ten Measurement Work System Weaknesses. These weaknesses exist in a majority of the world’s businesses, hospitals, schools, governmental agencies, and service industries. You can find the list in the graphic on this page.
LISTEN to my ‘Measurement Madness’ post as a podcast!
