Support engineer Frances Early was an early adopter of the customer aligned manager function, or CAM, which is a crucial part of CSS's efforts to serve Microsoft's customers efficiently, professionally and long term. On this new episode of Humans of CSS, Frances talked not only about her rise in the company, but what she has learned about providing excellent customer service. It begins with getting to know the customer what is important to them and what their values and goals are. It continues with getting to know the stakeholders and letting them get to know you. Those relationships build trust, ease problem solving and create success. In her lovely brogue, Francis was candid and full of good advice about how to be an impactful customer line manager and how key it is to build connections inside and outside of Microsoft.
