This week's guest is Matt White. Ron and Matt discussed problem solving, Matt's backgrounds in both manufacturing and healthcare, the importance of using the "language" of a company, and more. An MP3 audio version of this episode is available for download here. In this episode you'll learn: The quotes Matt likes (3:22) His background (4:40) Why lean works in many different industries (8:41) Matt's thoughts on identifying problems in organizations (9:45) Using PDCA and A3 Reporting (14:06) How scientific thinking plays a role (15:09) Using the language of the company (16:43) Getting the right people involved (20:15) The leader's role in problem solving (27:19) Advice for getting leadership commitment (29:30) Podcast Resources Right Click to Download this Podcast as an MP3 Matt on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? What's your approach to problem solving? What tools do you use?