In our book series, Adam Mogelonsky and Neil Foster dig into Will Guidara’s seminal 2022 book, “Unreasonable Hospitality” and its applications for hotels, restaurants, tour operators and anyone else in the service industry around the world.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Books:
Unreasonable Hospitality: https://www.unreasonablehospitality.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Skip Kimpel, GAIN’s Global Director of Restaurant Technology and Innovation.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Skip on LinkedIn: https://www.linkedin.com/in/skipkimpel

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Jannes Sörensen, founder of the Kepler International Hospitality Academy.

Prior to this, Sörensen has a rich history of luxury hotel experience. He has held roles as a concierge at Hotel Adlon Berlin (Kempinski), Hotel George V Paris (Four Seasons), Hotel Arts Barcelona (Ritz-Carlton) and The Plaza Hotel (Fairmont). He next spent over four years at senior roles at The Connaught, another year at Le Bristol Paris and was general manager for over five years at The Beaumont Hotel in London.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Jannes on LinkedIn: https://uk.linkedin.com/in/jannessoerensen

Company Website: https://www.learnkepler.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Tata Graham Crocombe, an independent hotel owner based out of the Cook Islands, including family-friendly The Rarotongan Beach Resort & Lagoonarium, the adults-only Sanctuary Rarotonga and Aitutaki Lagoon Private Island Resort.

Besides operating three island resorts, Crocombe is also a prominent technologist and has taken painstaking efforts to embed the latest artificial intelligence tools to evolve the hotel’s services, amenities, distribution and marketing in very creative and lucrative ways.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Tata on LinkedIn: https://ck.linkedin.com/in/tata-graham-crocombe-03a90021

Company Website: https://www.therarotongan.com/

Tata on X: https://x.com/tatacrocombe
Instagram: https://www.instagram.com/therarotongan/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this Executive Series episode, we interview Zoe Koumbouzi, a fellow GAIN Advisor to discuss the growth of LinkedIn as a marketing tool for both individuals as well as B2B for vendors and travel or hospitality buyers.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Amaury Piedra, managing director at Caribe Royale Orlando, a 1,337-key, all-suite property that appeals to numerous customer segments and has recently relaunched after a sweeping renovation. Piedra brings a wealth of experience to leading this hotel through its reimaging which happened during the pandemic, including lengthy tenures at Starwood Hotels and Wyndham.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

At long last we interview fellow GAIN advisor, Simone Puorto, and author of “We Are The Glitch” (2024). Puorto is the founder of Travel Singularity and Rebyu, an innovative GPT-driven startup, as well as columnist for Hospitality Net and 10 Minutes News.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

In this episode, we interview Sean Gorman, President and CEO of SafetyNet Access. Gorman has been CEO of SafetyNet Access for over 25 years. More recently, he has expanded this company with new divisions that include Select NetWorx, Amicus Networx and SNA Event Productions.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4