• How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success

  • Oct 29 2024
  • Durée: 30 min
  • Podcast

How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success

Écouter gratuitement

Voir les détails du balado

  • Résumé

  • This week on The Modern Customer Podcast, Michele Crocker shares her insights on transforming contact centers through customer-focused leadership, AI, and change management.

    She dives into actionable strategies for aligning people, processes, and technology to create high-performing, customer-centric operations. Michele also explains how successful AI implementation hinges on effective change management, ensuring smoother transitions and delivering measurable results for contact centers.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
    Voir plus Voir moins
Voir plus Voir moins

Ce que les auditeurs disent de How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.