Join Joel as he immerses himself in the realm of customer success alongside special guest Joanne Degnan, former CCSO of UKG. Together, they delve into the profound impact of the "How-To" Signal, uncovering its significance in identifying customer uncertainties surrounding feature usage and desired outcomes. Drawing from her unique perspective and expertise, Joanne highlights the value of non-biased signals over subjective human dispositioning. By leveraging this information, businesses can pinpoint friction points and gain invaluable insights to enhance the overall customer experience. Joel and Joanne engage in a dynamic discussion, exploring effective communication techniques and proactive problem-solving approaches that empower organizations to address customer concerns and achieve success. Whether you're a customer success professional seeking actionable strategies or a business owner aiming to boost customer satisfaction, this episode provides practical insights and key takeaways to elevate your organization's customer success journey. Tune in to gain a deeper understanding of the power of the "How-To" Signal and unlock the potential for lasting customer success.
