• 7 Security Risks Triggered by CX Initiatives and How to Avoid Them

  • Feb 7 2025
  • Durée: 37 min
  • Podcast

7 Security Risks Triggered by CX Initiatives and How to Avoid Them

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  • Résumé

  • In this Transformation Heroes episode, Carlos and François discuss seven key risks in customer experience (CX) initiatives. Topics include GDPR, data transparency, securing personal information, and AI-driven data analysis. They emphasize cybersecurity risks, the importance of working with certified partners like ISO 27001, and that certification is more crucial than mere compliance. Limiting data access, defining roles, and automating sensitive data protection are essential. CX platforms boost trust and transparency, with data security being a shared responsibility. Regulations like GDPR are critical in safeguarding customer data.

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