• Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

  • Feb 20 2025
  • Durée: 53 min
  • Podcast

Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

Écouter gratuitement

Voir les détails du balado

  • Résumé

  • Ian Jacobs is the Vice President and Lead Analyst at Opus Research. He is based in San Francisco, California, USA.

    In this conversation with Mark Hillary, Ian explores how BPO is being transformed by AI and asks if we are sometimes focusing too much on Gen AI? CX practitioners have traditionally focused on the customer-facing AI changes - the improvement in chatbots - but there are many other changes taking place inside the enterprise.

    Ian also talks about the pilots and experiments in AI that have worked and where more traditional CX is still working well and maybe doesn't need to change...

    https://www.linkedin.com/in/iangjacobs/

    https://opusresearch.net/
    Voir plus Voir moins
Voir plus Voir moins

Ce que les auditeurs disent de Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.