Épisodes

  • Airline Lounges & Reward Programs | Travel & Hospitality Podcast | Ep 69

    Airline Lounges & Reward Programs | Travel & Hospitality Podcast | Ep 69
    Feb 13 2025
    Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization could be the game-changer. Next up: Don’t miss our deep dive into Mobility as a Service (MaaS) in upcoming episodes!
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    13 min
  • 2025 Outlook | J.D. Power Insurance Intelligence Podcast | Episode 10, January 2025

    2025 Outlook | J.D. Power Insurance Intelligence Podcast | Episode 10, January 2025
    Jan 28 2025
    On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: -- Shopping and switching trends -- Digital channels for claims -- The role of the Agent and training opportunities -- Upcoming events including the AI + Insurance event (register here: https://hub.jdpower.com/ai-insurance) Hosted by: Michael Vermillion, VP and General Manager, Insurance Intelligence Featuring: Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence Mark Garrett, Director, Insurance Intelligence Craig Martin, Executive Managing Director, Insurance Intelligence
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    21 min
  • Holiday Travel Review + Look Ahead | Travel & Hospitality Podcast | Ep 68

    Holiday Travel Review + Look Ahead | Travel & Hospitality Podcast | Ep 68
    Jan 16 2025
    New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead. What we're talking about: ✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady. 🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for subscribers on 1/14, revealing some intriguing insights—good news: customer satisfaction remains strong, even as demand fluctuates. 🚗 Rental cars spotlight: Early findings from our rental car study (available Jan. 22) highlight the vital role of staff interactions in driving customer satisfaction.
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    10 min
  • 2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67

    2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67
    Dec 10 2024
    Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics: - The soaring demand for air travel and hotels - Potential airline mergers - The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health) - What’s next for prices? - Workforce challenges - Are EVs the next big thing in rentals?
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    19 min
  • The Insurance Intelligence Podcast: "Biggest Stories of 2024"

    The Insurance Intelligence Podcast: "Biggest Stories of 2024"
    Dec 4 2024
    On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: - The return to profitability - Shopping and switching trends - The rise of the importance of trust - Claims bright spots - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence - Scott Quarderer, Managing Director, Insurance Intelligence
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    16 min
  • Holiday Travel Trends | Travel & Hospitality Podcast | Ep 67

    Holiday Travel Trends | Travel & Hospitality Podcast | Ep 67
    Nov 27 2024
    This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering: The DOT’s new automatic refunds rule and what it means for travelers. The latest holiday travel trend data and what to expect this season. Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! How AI and biometrics are revolutionizing the rental car experience for a seamless journey.
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    15 min
  • The Insurance Intelligence Podcast: "Auto Claims: The Latest Trends"

    The Insurance Intelligence Podcast: "Auto Claims: The Latest Trends"
    Nov 7 2024
    On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: - Why claims are such a critical part of the customer relationship - How premium increases have influenced satisfaction with the claims experience - Specific focus areas for claims process improvement - And more! Hosted by: - Carolyn Kibat, Director, Marketing Automation & Strategy Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence
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    10 min
  • Car Rental Study Results | Travel & Hospitality Podcast | Ep 66

    Car Rental Study Results | Travel & Hospitality Podcast | Ep 66
    Oct 22 2024
    Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett. Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.
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    10 min