Épisodes

  • Spotlight: Passenger View | Travel & Hospitality Podcast | Ep 71

    Spotlight: Passenger View | Travel & Hospitality Podcast | Ep 71
    Apr 3 2025

    Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!
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    7 min
  • The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12

    The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12
    Mar 24 2025
    Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide? Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to enhance the customer experience.
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    13 min
  • Mobility as a Service (MaaS) | Travel & Hospitality Podcast | Ep 70

    Mobility as a Service (MaaS) | Travel & Hospitality Podcast | Ep 70
    Mar 21 2025
    Deep dive: Mobility as a Service (MaaS) is on the rise across the globe. What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more
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    12 min
  • Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11

    Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11
    Feb 23 2025
    As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward? On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.
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    19 min
  • Airline Lounges & Reward Programs | Travel & Hospitality Podcast | Ep 69

    Airline Lounges & Reward Programs | Travel & Hospitality Podcast | Ep 69
    Feb 13 2025
    Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization could be the game-changer. Next up: Don’t miss our deep dive into Mobility as a Service (MaaS) in upcoming episodes!
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    13 min
  • 2025 Outlook | Insurance Intelligence Podcast | Ep 10

    2025 Outlook | Insurance Intelligence Podcast | Ep 10
    Jan 26 2025
    On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: -- Shopping and switching trends -- Digital channels for claims -- The role of the Agent and training opportunities -- Upcoming events including the AI + Insurance event (register here: https://hub.jdpower.com/ai-insurance) Hosted by: Michael Vermillion, VP and General Manager, Insurance Intelligence Featuring: Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence Mark Garrett, Director, Insurance Intelligence Craig Martin, Executive Managing Director, Insurance Intelligence
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    21 min
  • Holiday Travel Review + Look Ahead | Travel & Hospitality Podcast | Ep 68

    Holiday Travel Review + Look Ahead | Travel & Hospitality Podcast | Ep 68
    Jan 16 2025
    New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead. What we're talking about: ✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady. 🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for subscribers on 1/14, revealing some intriguing insights—good news: customer satisfaction remains strong, even as demand fluctuates. 🚗 Rental cars spotlight: Early findings from our rental car study (available Jan. 22) highlight the vital role of staff interactions in driving customer satisfaction.
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    10 min
  • 2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67

    2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67
    Dec 10 2024
    Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics: - The soaring demand for air travel and hotels - Potential airline mergers - The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health) - What’s next for prices? - Workforce challenges - Are EVs the next big thing in rentals?
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    19 min