In this episode, Justin and Jon tackle the all-too-common habit of complaining. While everyone does it, they explore strategies for managing complaints—whether your own or those from your staff. Jon, originally from France, knows a thing or two about the art of complaining. The episode highlights the critical importance of effective communication, setting clear expectations, and using data to back up concerns. Their key takeaway? Stop complaining and start doing!

Chapters:

• (00:00) - Introduction and Episode Overview
• (00:14) - The Art of Complaining in Dentistry
• (03:13) - Effective Communication and Setting Expectations
• (05:41) - Handling Vendor Relationships
• (09:25) - Employee Performance and Feedback
• (17:08) - The Challenge of Changing Software
• (21:22) - Communication Breakdowns and How to Avoid Them
• (28:44) - Final Thoughts and Key Takeaways

In this episode of J&J Talk Dentistry, Justin and Jon dive into how modern technology can transform the patient experience during dental appointments. They explore the use of AI in imaging, the benefits of intraoral cameras, and the efficiency of dual monitors and tablets in the operatory. Learn how these tools can improve treatment acceptance, streamline workflows, and enhance patient trust.

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Chapters:

• (00:00) - - Introduction
• (00:30) - - AI Imaging and Treatment Acceptance
• (06:54) - - Intraoral Cameras and Patient Trust
• (12:47) - - Dual Monitors for Efficiency
• (19:57) - - Tablets for Patient Consent and Treatment Plans
• (25:20) - - Automated Post-Appointment Communication
• (31:20) - Conclusion

-AI imaging gives patients a second opinion, increasing confidence and treatment acceptance.
-Intraoral cameras visually highlight dental issues, like cavities, leading to higher treatment acceptance.
-Dual monitors help boost front desk efficiency.
-Tablets save time and improve the patient experience for consent forms and treatment plans.
-Automated communication systems can significantly increase patient reviews and engagement.

In the first episode of J&J Talk Dentistry, Justin and Jon discuss the challenges dental practices face in keeping up with modern technology for their pre-appointment experience. They dive into the necessity of having a website, the advantages of social media, the benefits of online scheduling, and the importance of digital patient forms and automated reminders.

If you enjoyed this episode, don't forget to subscribe, leave a review, and share with your colleagues!

Chapters:

• (00:00) - Introduction to J&J's First Episode
• (00:58) - Why Every Practice Needs a Website
• (07:23) - Leveraging Social Media for Dental Practices
• (12:21) - Modernizing Appointment Booking
• (18:05) - Improving Patient Experience with Online Forms
• (29:02) - Automated Appointment Reminders: Why They Matter and Best Practices
• (35:57) - Conclusion and Next Episode Preview

• A modern, updated website is the first point of contact for patients, making it essential for attracting new patients and building trust.
• Online scheduling is crucial as many patients book after hours, and younger patients often avoid phone calls.
• Using online forms improves efficiency, saves time, and enhances the patient experience.
• Automated appointment reminders are a must-have to reduce no-shows and improve patient attendance, freeing up staff time for more critical tasks.