Leadership isn't just about being in charge; it’s about recognizing the invaluable contributions of those behind the scenes. In this episode, we discuss how empowering team members, mentoring, sharing credit, and embracing transparency are key to successful leadership.

• Importance of recognizing unsung heroes
• Recap of the last episode on complaints
• Personal anecdote about a movie experience
• Empowering team members within a safe environment
• Significance of mentorship and sponsorship
• Promoting inclusivity and shared success
• Fostering transparency and authenticity in leadership
• The need for leaders to take responsibility for team failures
• Celebrating collective achievements rather than individual accolades

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

This episode explores the critical value of employee complaints and how they are signals of engagement, indicating areas needing attention in the workplace. Leaders are encouraged to foster a culture of two-way communication and adopt practical strategies for addressing feedback effectively.

• Understanding that complaints reveal employee engagement
• Creating a trusting culture for open dialogue
• Acknowledging and validating employee feelings
• Importance of avoiding quick fixes
• Asking open-ended questions to encourage discussion
• Focusing on future solutions rather than immediate fixes
• Committing to follow-up actions and maintaining communication

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Reclaiming joy isn't just a luxury—it's essential. In this episode, we explore the significance of fun as a lifeline to emotional well-being, inspired by insights from Catherine Price’s book "The Power of Fun."

• Exploring the meaningful role fun plays in our lives
• Sharing personal stories of gatherings that emphasize community joy
• Redefining what constitutes fun beyond entertainment
• Discussing the neurological benefits of play
• Encouraging intentional joy as a crucial survival strategy
• Highlighting fun as a unique personal experience
• Emphasizing the importance of fostering a culture of enjoyment in the workplace

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

This episode of Lead On with Greg & Mark delves into the importance of intentionality by exploring five critical questions that listeners can reflect on each week to enhance their personal and professional growth.

Through engaging dialogue, Greg and Mark provide actionable insights into learning, relationships, problem-solving, seizing opportunities, and adding value in various contexts.

Show highlights:

• Utilizing weekly questions to focus on personal and professional growth
• Encouraging proactive learning and development
• Emphasizing the significance of nurturing and repairing relationships
• Recognizing the importance of addressing or avoiding specific problems
• Identifying and embracing opportunities for innovation and change
• Understanding the role of value creation in both personal and organizational contexts

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

This episode promises to enhance your understanding of how saying "no" can lead to more meaningful "yeses" and how, by teaching others to respect our boundaries, we foster healthier relationships.

We explore workplace cultures where boundaries often go overlooked and the importance of leaders recognizing and honoring these limits. Whether you're a leader, a people-pleaser, or someone who simply wants to maintain a balanced lifestyle, our conversation digs into the transformative power of boundaries for both personal well-being and organizational health. So, buckle up for a humorous yet deeply informative ride into the world of boundary setting!

We chat about actionable strategies for maintaining your well-being through effective boundary-setting, including the necessity of saying no and the ripple effects this has on leadership and team dynamics. Themes for the episode include:

• Recognizing boundaries as self-respect rather than rejection
• Importance of protecting personal time for well-being
• How saying no creates space for meaningful commitments
• The role of boundaries in fostering work-life harmony
• Addressing cultural expectations around self-prioritization
• Mutual respect through understanding each other's boundaries
• Encouraging a culture of healthy limits within organizations

Please keep listening and tell your friends!

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Have you ever walked into a gas station expecting nothing more than a quick pit stop, only to walk away with a story worth sharing? That's exactly what happened to us, kicking off a conversation about the magic of exceeding expectations in the realm of customer service and hospitality. Inspired by Will Guidara's "Unreasonable Hospitality," we dive into how a little extra effort can truly transform ordinary interactions into memorable experiences. We weave together personal stories from our early work days and draw lessons from the TV show "The Bear," illustrating the concept of "service plus" and its profound impact on both everyday and professional settings.

From an "extra" scoop of fries at Five Guys to Amazon empowering their employees to authorize returns, we explore how companies craft exceptional customer experiences by creating emotional connections and fostering loyalty. It's not just about solving problems; it's about making customers feel valued and employees feel empowered.

Here are a few main themes in the episode:

• Exploring the principles of unreasonable hospitality
• Importance of exceeding expectations in service delivery
• Anecdotes illustrating exceptional customer service experiences
• Balancing consistency and innovation in service
• Empowering teams to enhance customer relationships
• Practical applications for nurturing connections across industries
• The lasting impact of emotional connections on loyalty

Thanks for listening!

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Can you transform a challenging conversation into a meaningful opportunity for growth?

This episode will equip you with the skills to handle even the toughest dialogues with grace and confidence.

Join us as we share practical strategies for approaching workplace conversations with empathy and understanding, transforming potential conflict into collaboration.

By framing discussions as growth opportunities rather than reprimands, we aim to foster a more harmonious organizational environment. Discover Amy Gallo’s eight essential tips for mastering these interactions, and learn the importance of timing and emotional readiness in achieving successful outcomes. We encourage you to adopt a positive mindset and remind you that preparation is key to effective communication.

Make it a great day and Lead On!

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

Embrace your quirks with us as we delve into Regina Brett's 42 life lessons, spotlighting the joy and strength found in authenticity and in the security of having wisdom from a life well-lived.

Join us for a lighthearted yet profound exploration of life's wisdom and eccentricity.

Let us know in the comments what advice you might give now to a young adult just starting out...

Send us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!

Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!