How do you turn a group of individuals into a thriving, cohesive team? In this episode, we sit down with Laura Hess, the General Manager of A Glo Spa and Salon Co., who shares her secrets to leading a dynamic salon team. Discover A Glo's approach to managing diverse personalities and work styles, using tools like personality assessments to ensure everyone is on the same page. Learn how celebrating successes, setting meaningful goals, and promoting collaboration over competition can motivate your team, even during the slow times.

Learn more about A Glo Spa and Salon Co.: www.aglospa.com

Watch the video version of this episode: https://youtu.be/7cPfuw0xCoI

Conversation highlights:
1:15 What it's like to manage a salon/spa TEAM
2:13 How to keep your team cohesive
3:25 The challenges of managing in a team-based salon/spa environment
4:30 Keeping your team engaged/motivated
6:20 Navigating conflict amongst your team
7:33 Managing client conflict in the salon/spa
9:23 How to make your team members feel valued
11:35 How A Glo built a thriving culture
13:30 Laura's advice for someone stepping into a manager role in a salon/spa

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The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.