In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, welcomes Chelsea Conn, Mayo Clinic Laboratories’ director of regulatory affairs. Together, they break down the latest regulatory changes and share actionable strategies to help outreach programs stay informed and prepared. Key topics include:

• FDA rule for lab-developed tests (01:36): What the recent rescinding of the FDA rule means for labs.
• New Clinical Laboratory Improvement Act (CLIA) regulations (04:36): Clarifications on lab director qualification updates from late 2024.
• College of American Pathologists (CAP) accreditation (07:52): New checklist requirements for reporting and submitting to public health authorities.
• Protecting Access to Medicare Act (PAMA) reform (11:40): The latest developments on new approaches to reimbursement for laboratory tests.
• Recommended resources (17:32): How to stay up to date on regulations affecting the laboratory industry.

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies that outreach programs can consider to strengthen their financial performance.

• Managing courier expenses (02:06): Explore ways to manage customer expectations and service agreements to control courier costs effectively.
• Optimizing payment for phlebotomy (13:09): Discover coding considerations and unique service opportunities, such as home visits and education, that may help maximize financial return for phlebotomy offerings.

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Todd Juen, outpatient lab supervisor at Mayo Clinic. Together, they explore how to deliver exceptional experiences to patient populations with unique needs, including:

• Pediatric patients (02:46): Learn about the thoughtful accommodations made to ensure a positive experience for young patients.
• Patients using wheelchairs (05:43): Explore techniques and tools for drawing blood when standard arm stabilization equipment isn’t an option.
• Communications challenges (7:55): Hear about translation resources used to help patients feel understood and supported.
• Privacy considerations (11:01): Gain ideas for managing the needs of high-profile patients — such as politicians, celebrities, or community figures — who require enhanced privacy.
• New innovation in phlebotomy (15:07): Get a glimpse of emerging technologies designed to support phlebotomists.