The growing pressure of workload and staff shortages – and the decline in patient satisfaction in primary care in the UK – is a topic that’s generating a lot of discussion in healthcare. This episode explores:

· How might increasing access to NHS care and changing how pathways are navigated by patients impact their experiences of the healthcare system?

· The power of multidisciplinary teams in tackling complex problems with defining the right pathway

· How does a busy GP make a judgment call when they’re balancing the pressures of time, capacity, and urgent patient needs?

· What is the system level approach, and what trade-offs have to be made?

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Listen to THIS is the healthcare research podcast which explores how we can improve the quality and safety of healthcare, diving into both current and longstanding healthcare challenges and shining a light on the work that's being done to address them. Listen to THIS is our podcast page where you’ll find more information about the series.

This podcast is brought you by The Healthcare Improvement Studies Institute (also known as THIS Institute) at the University of Cambridge.

At THIS Institute, we believe that action to improve healthcare should be always grounded in evidence and should generate evidence too. That’s why we work closely with patients, healthcare staff, and other stakeholders to co-create an actionable evidence base that drives real improvements in healthcare quality and safety.

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