Moving is one of the most stressful life events a person can go through.

It's a big life change that can be overwhelming, both emotionally and logistically.

And, if you're in the moving business, it's essential to be aware of the stress your customers are under and do what you can to help them through it. 

On top of that, there are also many horror stories in the moving industry of customers being taken advantage of by dishonest or unprofessional moving companies.

So, in this episode of the Drive Sales Show, I called Jerad Lovett, Founder, and CEO of NexMuv, to chat about how to make moving less stressful for your customers and how to avoid some of the pitfalls in the industry. 

Jerad has been in the industry since a young age and now he is on a mission to change it for the better.

He is passionate about providing a better customer experience and being completely transparent with customers throughout the entire process. 

In this episode, Jerad walks us through the moving process and shares some tips on how you can make it less stressful for your customers.

He also shares some of the horror stories from his time in the industry and how you can avoid them.

If you're in the moving business or thinking about getting into it, this is an episode you don't want to miss!

Overview of what we talked about:

0:00 - Intro

2:01 - Dip dive into the customers' journey

6:44 - What customers need to know to feel safe about moving

10:50 - Moving is very stressful for customers

13:21 - How does the customers' service help

15:18 - Horror stories in the moving industry

21:03 - Plans for the NexMuv

23:48 - Go-To play for customers when plenty of brokers reach out

26:17 - How did Jared get into the moving industry

33:11 - Relying on technology for help

37:42 - Outro

Connect with Jerad:

https://www.linkedin.com/in/jeradlovett/

Enjoy!

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The DriveSales Show is a podcast that builds better salespeople. Actionable sales advice for your business and much more. 

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Need help with reaching your full revenue potential? 

Let's chat, we sold over $30M of moving services and video survey software in the last 5 years.

If we could do it for other movers, why not for you as well?

Jump on our site: https://drivesales.com/, and schedule a call today. It's time to drive sales!