Making Business Matter (MBM)

Auteur(s): Darren A. Smith
Écouter gratuitement

  • Résumé

  • World’s Stickiest Learning: We are the soft skills training provider, partnering with clients that are frustrated by their people returning from training courses and then doing nothing differently. Our clients choose us because we achieve behavioural change through our unique training method, sticky learning ®.
    © Copyright Making Business Matter (MBM) Limited 2002-2023. All Rights Reserved.
    Voir plus Voir moins
Épisodes
  • Clare Walker – Personal Values Coaching Cards | Expert Interview

    Clare Walker – Personal Values Coaching Cards | Expert Interview
    Mar 28 2025
    Discover the Personal Values Coaching Card deck with Expert, Clare Walker Dive into a great discussion between Clare Walker, expert in Personal Values and Darren A. Smith, MBM CEO. Here, the pair talk about why Clare is perfect author of this deck, due to her expertise, training and extensive career experience, how the deck works and what you can do to improve your coaching whilst utilising Coaching Cards. Watch the full podcast on YouTube by clicking the image above. Read the full Personal Values podcast transcript below: Clare Walker, Vodafone 0:04 Yeah. Darren A. Smith 0:06 OK, so the whole thing is probably, I don't know, 3-4 minutes, 5 minutes. You know, it's not a long video. It's as much as you want to say. Really the idea is we're helping people to understand and use them. Clare Walker, Vodafone 0:20 Well, no, I'm not. I'm gonna go the personal values. They just look at the opposite way around for the simple reason I built those as very bespoke, not bespoke. But yeah, I built them quite bespoke. Darren A. Smith 0:34 OK. Clare Walker, Vodafone 0:36 Yeah. OK. Let me go personal wrong. Darren A. Smith 0:40 So the first question coming up after I ask you who you are and what you do is what are these personal values cards all right. So we're just doing the what the what the why in the how. OK. So let me make sure you're OK with that. Clare Walker, Vodafone 0:58 Let me completely blame and just push my credit First off. I'm gonna be on video. Darren A. Smith 1:05 And then afterwards I got a different question for you. Nothing to do with the video, just something I've had your opinion on. OK. All right. I'm ready when you are. Clare Walker, Vodafone 1:13 OK. I'm ready now. Darren A. Smith 1:20 Talks, it looks real. It's good. Love the dunks. Hi, my name is Darren Smith. I'm from the world's stickiest learning. I'm here with Claire Walker from Vodafone. Claire, how you doing? Clare Walker, Vodafone 1:33 I'm very well. Thank you, Darren. Darren A. Smith 1:35 And Claire, what do you do at Vodafone? Clare Walker, Vodafone 1:38 I am the coaching and mentoring lead, so it means that I look after all things for external coaching, internal coaching, coaching resources and also training people how to have a coaching mindset as opposed to be coaches. Darren A. Smith 1:53 OK. And how long have you been doing coaching? Not necessarily just a Vodafone, but how long have you been doing coaching things for? Clare Walker, Vodafone 2:02 I started my professional or my my more structured career back in 2016, but actually through conversations and interviews like this, I realised I've pretty much been coaching all of my life. Darren A. Smith 2:14 Love that, love it. Love it. OK, OK, now we're here talking about these coaching card things. We have a number of coaching cards and you kindly collaborated with us on a particular deck. So I'm going to ask you a few questions to share with the folks that are watching. What are these things? Why did you create it and how to use them? So let's start with the first question. What did you create? What are they? Clare Walker, Vodafone 2:41 I created a deck that our personal values cards and I have them all here. Darren A. Smith 2:47 Oh yeah. Clare Walker, Vodafone 2:48 And there are 80 of them that help people to understand what their drivers, they're motivators, their way of being is. So by going through these you can really start to investigate what it is that's inside you that can. When you look at them and investigate them can cause less friction for you and greater understanding of not just who you are, but who the people around you are as well. Darren A. Smith 3:16 OK, so these are coaching cards. They look like they're the size of a playing card. OK, there's eighty of them and they come in a little box and their personal va...
    Voir plus Voir moins
    21 min
  • Ruth Taylor – Parenting Coaching Cards | Expert Interview

    Ruth Taylor – Parenting Coaching Cards | Expert Interview
    Mar 24 2025
    Parenting Coach Ruth Taylor Talks the What, Why and How of our Parenting Coaching Cards with MBM CEO Darren A. Smith In this exclusive discussion, Ruth touches on why her experience as a parent herself and her training as a soft skills facilitator makes her the perfect coach to have written our deck of 80 parenting coaching cards. Ruth and Darren cover the what, the why and the how of this deck of coaching cards, together with a few key pieces of advice and guidance that can be found in this brand new deck! Click Here to Watch the Full Podcast on YouTube. Read the Full Parenting Coaching Cards Podcast Transcript Below: Darren A. Smith Welcome to the world stickiest learning. My name is Darren Smith and more importantly, I'm here with Ruth Taylor. Ruth, how you doing? Ruth Taylor Pretty good today. Thank you. When I say today, for me it's night time. Darren A. Smith Good. It is. Where are you in the world? Ruth Taylor Well, I decided to move from the UK all the way to the other side of the world, so I'm currently in New Zealand. Darren A. Smith Right. OK. So it's 9:00 AM here. It's probably about 9:00 PM there, isn't it? Ruth Taylor 10:00. Darren A. Smith Oh, right. OK. Thank you very much for coming in. We've got 3 short questions for you about the cards that you created, which I can see on the right there. So the first question is: Why, in the nicest possible way, should we talk to you about parenting? What do you know about parenting? Ruth Taylor When I came to New Zealand, I had toddlers and now I have two adults who I'm very proud of. They're in their 20s now. I was very fortunate. I did parenting courses before I had parents. Darren A. Smith OK. Ruth Taylor Parents? before I had children. Before I had children and that's something that most people don't get the chance to do. But I was trained as a parenting coach and a facilitator for courses by health promotion at the time to work with parents, and I thought this is awesome. I've got this and then what I found was the reality of having your own children is. Darren A. Smith Yeah. Ruth Taylor Not quite as simple as they made out. But there were things which I was able to consider before having children, which maybe other people weren't, because obviously having gone on the courses, there was things I could talk to my husband about going. Have you ever thought about this? It was like, no. So those questions where I was thinking, well, how can we encourage other people to be able to ask those questions either before they even think about getting pregnant, when they are pregnant. And all that. So that's really kind of where the coaching clads came from and also where the sort of sections of the the cards came from. So and in my life I'm a facilitator. I I facilitate soft skill courses, communication skills, conflict management, leadership skills. Emotional literacy. A lot of things like that. So I've worked in schools, I've worked in hospitals with leaders, with parents, with children. So I guess I have a different insight as well as. How how we often think about children isn't actually how children think, and sometimes we don't think of the impact of our actions on our children. And therefore having again having card which encourages to reflect before we open our mouths or before we make certain decisions means that hopefully we'll get more of the behaviour we're looking for. Darren A. Smith That that makes perfect sense. I know. When Gabby was born 25 years ago, these things don't come with a manual and you come home and you go. I have no idea what to do. My life has changed. Yeah. Ruth Taylor The thing is, things change all the time, so these cards don't say do this do that, they say have you considered or? Where would you go for this information? So it's not a, not a guideline of saying, oh, you should pay it this way. And no, no, that's wrong.
    Voir plus Voir moins
    Moins d'une minute
  • The Psychology of Persuasion with Christopher | Expert Interview

    The Psychology of Persuasion with Christopher | Expert Interview
    Jan 14 2025
    Master the Art of Persuasion With Expert Christopher Phelps, Us Ceo of Cialdini Institute Christopher Phelps and Darren Smith dive deep into the psychology of persuasion. Explore the powerful principles that can help anyone improve their persuasion skills. From understanding Robert Cialdini's six principles to actionable insights on how to apply persuasion in sales and business, this conversation is a must-watch for anyone looking to influence effectively and ethically. Click the image above to watch the video on YouTube You Can Read the Full Transcript Below: Darren A Smith: Welcome to the World Stickies Learning. I'm Darren Smith, and I'm here with Chris Phelps. Chris, how are you doing? Christopher Phelps: Very good, Darren. How you doing? Darren A Smith: Hey, I'm good. You've just managed to solve a problem for me where I've got a stream of light from my light and, and Chris was saying, we'll put a post-it note sort of here, and you've just cracked it. It's been a problem for two years. We're off to a great start. Darren A Smith: So in this podcast we are talking about persuasion, influence, those types of soft skills. I'd like to start with a question, which is why should we and the people listening and watching listen to you when we talk about persuasion? Christopher Phelps: Yeah, that's a great question. Um, so just to give you a little bit of my background, uh, I was very fortunate, uh, and unfortunate at the same time. So I'm a dentist, uh, by trade. Uh, grew multiple dental practices in Charlotte, North Carolina, where I live on the East coast. And, um, had made this bold move of selling two of my best offices, uh, to free up my partners to be happier elsewhere, as I like to say, and took over my two struggling practices, the worst ones, so I could get back to being me, right? Get back to doing it my way. And I felt like if, if, if I could put my, all my efforts into those two baskets, so to speak, that I could do more with those two offices than what I was being held back with, with the four, right? Darren A Smith: Okay. Christopher Phelps: And so when I did that and I made that move, I then realised maybe that wasn't so smart, because now you're stuck with not the ones that were making money, the ones that are costing you money. , uh, one of which was a brand new dental practice that was costing me 70,000 a month, us in expenses, but only taking in 35,000 a month in revenue. So you don't have to be a math expert to realise that's not a good check to write each month, right? So, but what it was was a powerful motivator for me to stop, uh, procrastinating on the problems of these practices or ignoring them, right? And, and deal with them. The problem was I just didn't know what the root cause of the problems were. Okay. And so your brain is funny in that sense. That's why it procrastinates, that's why it ignores the problems, because if it doesn't understand the root cause or doesn't feel like you have the capability to solve the problem, that's what it does to quote unquote protect you. Christopher Phelps: Right? Well, at this point, knew I had to do something and dig into it. And I was fortunate that a friend of mine invited me to a business seminar, and the keynote speaker was the, the godfather of influence himself, Dr. Robert c Cini. And, you know, Cini is a professor of emus, of Mark, uh, psychology and marketing at Arizona State University. Uh, he wrote the book, influence of Psychology of Persuasion over 40 years ago, and that's what he's built his name and research around is this whole idea. And after he, he gone on stage and talked about those six principles. There was one of them in particular that was like my aha moment that I was like, yeah, that principle right there, that one is the root cause of all of my problems in my practices. Okay? So I knew he was, was in, he was an authority, right? Christopher Phelps: This guy had the answer. So I sought him out and, uh,
    Voir plus Voir moins
    Moins d'une minute

Ce que les auditeurs disent de Making Business Matter (MBM)

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.

Évaluations sur Audible.ca

Évaluations sur Amazon.ca
Il n'y a pas encore de critiques pour ce titre.