Managing Care Quality

Auteur(s): Lesley Shaw
  • Résumé

  • Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement! My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey. I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey. “After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhancing your service quality, improving outcomes, and ensuring sustained success.” Having tested and refined it over time, it’s now at the heart of how I help managers like you drive real, lasting improvements in care services. Through the Qualitizer Process, I’m here to guide, empower, and inspire you to achieve real, lasting results. Tune in, take charge, and transform how you manage quality—one episode at a time. Join us!
    Copyright 2025 Lesley Shaw
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Épisodes
  • Shift Your Perspective: 5 Powerful Reframing Techniques Every Registered Manager Needs"
    Jan 24 2025

    Welcome back to Managing Care Quality with the Qualitizer Process, I am Lesley Shaw and in this 5 part mini series I am sharing my 5R framework to help you Thrive a Registered manager

    In this episode I am diving into an incredibly powerful concept: Re-framing.

    Have you ever been caught up in negative thoughts or found yourself overwhelmed by challenges, feeling stuck in a cycle of frustration and doubt?

    I think We’ve all been there, I know I have But the good news is, you don’t have to stay there.

    One simple yet incredibly effective tool you can use is Re-framing.


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    14 min
  • Re-Focus to Thrive in 2025
    Jan 17 2025

    In this episode, we’re going to talk about something incredibly important: refocusing your efforts.

    Let’s face it, whether you're managing a busy care home or leading a team in the healthcare sector, it’s easy to get distracted by the endless to-do lists, urgent tasks, and daily pressures. We’ve all been there—feeling like there’s so much to do, but we’re spinning in circles and getting nowhere fast.

    Focus is key to accomplishing anything, and when it’s off track, it can really feel overwhelming. But here’s the good news: refocusing is possible, and I’m going to show you how!

    Today, we’ll dive into two powerful theories that can help you understand your focus better, followed by seven actionable strategies that you can implement starting right now to get back on track. Let’s get started!

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    15 min
  • Re-Engage to Thrive in 2025
    Jan 10 2025

    Re-engaging in your role.

    Now, let’s face it—everybody has those days. You know the ones: when you feel tired, frustrated, or even bored with your work. That feeling can sneak up on you, and before you know it, you might be feeling a little bit disengaged. And that’s completely normal.

    But here’s the thing: Disengagement is a red flag. It can lead to burnout, frustration, and a lack of motivation. So, it’s time to take action! Today, I’ll be sharing 5 ways to re-engage in your role, starting RIGHT NOW, without disrupting everything too much. Whether you’re new to your role or a seasoned manager in the health and social care sector, these simple steps can help you find that spark again.

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    13 min

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