In this inspiring episode, I sit down with Dan Linford, former English teacher, Student Body Officer Advisor, Principal and current Superintendent of a major school district and one of the most influential mentors in my life.

Dan was my student body officer advisor when I was a senior in high school, and I’ll never forget what he used to say to us: “I try to treat you the way I think you can become, not as you are now.”

Dan lives by the powerful belief that we should refuse to see people as anything but their best selves. And when we do, something amazing happens—people often rise to meet or exceed the expectations we set for them.

This mindset isn’t just for educators—it has a place in healthcare too. In our conversation, Dan shares practical insights on how recognizing and affirming our patients’ strengths can change the trajectory of their care. When we believe in our patients, they often become more than we ever thought possible.

Tune in for wisdom, heart, and ideas you can start applying today.

The Multiplier Effect book, by Liz Wiseman, is mentioned in this podcast interview. The link to the book on Amazon is listed below:

https://www.amazon.com/Multiplier-Effect-Tapping-Genius-Schools/dp/1452271895/ref=asc_df_1452271895?mcid=ccb0b27cf77331c088989e13e6c904ed&hvocijid=5609675091466730625-1452271895-&hvexpln=73&tag=hyprod-20&linkCode=df0&hvadid=721245378154&hvpos=&hvnetw=g&hvrand=5609675091466730625&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9029448&hvtargid=pla-2281435175938&psc=1

Welcome to Medical Manners. This week we engage with Dr. Charles Pilcher, a seasoned emergency physician and medical legal consultant, to delve into the secrets of not getting sued. Through enlightening stories and insights, Dr. Pilcher shares his experiences with medical malpractice cases and emphasizes the pivotal role of communication in improving patient satisfaction and reducing legal risks.

HIs newsletter, Medical Malpractice Insights: Learning From Lawsuits is a free newsletter sent out monthly. He takes a Emergency Department Malpractice case, tells what happened, what went wrong, and how we can learn from it and avoid making the same mistakes in our own medical practices. It is an incredible resource that I believe every provider sould be reading regularly.

Subscribe to the newsletter below:

https://gem.godaddy.com/signups/da3d5902d05c4befa1ea538ddc88a6f9/join

Join us on the Medical Manners Podcast as host Katie Wyatt sits down with Hannah Belnap-Gunn, a physician's assistant who provides unique insights into the challenges of dealing with 'frequent fliers' (patient who find themselves needing to be seen in the ED or clinic on a somewhat regular basis). Hannah shares her personal journey from being a frequent emergency room visitor due to migraines and shares lessons we as healthcare providers can learn from her experiences.

This episode highlights the power of empathy and effective communication in healthcare, exploring how healthcare providers can enhance patient care by better understanding their stories. Hannah teaches us simples shifts we can make to help our frequent fliers feel less shame, and feel that they are human and heard.