• EP 140 My Advice and Two Impactful Words For An Amazing 2025
    Dec 31 2024

    Along with my quick wrap up of 2024 I thought that I'd share two words that have helped me in difficult situations. Perhaps they'll come in handy for 2025 and the many decisions to come. The simple words "unless" and "until" have helped me get to the root of objections and set boundaries. Don't worry - I'll give you examples!

    What You'll Learn:

    • Set Boundaries Effectively: Learn how I use "until" to create clear boundaries when encountering new situations.

    • Find Real Reasons: Asking someone “unless what happens?" can be uncomfortable but I share why it's so important. Sometimes people are too nice to give you the answers you need to grow as a person and a manager.

    • Imperfection Is Okay: As you go through 2025, remember to give yourself grace and permission to mess up. Perfect people don't grow because they have nothing to learn from. Besides, perfect people are annoying 😄

    2025 is going to be fantastic - I just know it. How do you feel about your resolutions and goals? I'd love to know!

    More About My Passion Project:
    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Members will have access to business building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

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    My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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    Visit odysseymgmt.com to check out my book, webinars and courses.

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    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    28 min
  • EP 139 Industry Updates and How They Impact Your Dental Business with Ted Osterer
    Dec 17 2024

    Ted Osterer returns to the show to discuss recent bankruptcies and sales in our industry. Large companies are experiencing shifts and they have teams of advisors. How can a smaller dental business learn from these mistakes and strategize for their own success? Ted shares how understanding key financial metrics like EBITDA, cost of goods, and margins has become essential in the dental industry. Businesses have to use data instead of intuition.What about offices that haven’t had that kind of training? Now is the time. Now more than ever, business owners must adopt a mindset of financial clarity to make smarter decisions.

    Key Takeaways:

    • The impact of DSOs on dental business practices is a double-edged sword, with positive financial insights but also challenges in maintaining company culture.

    • The recent wave of mergers and acquisitions in the dental industry, like Patterson going private and BIOLASE’s bankruptcy, will likely reshape the sector.

    • Education and customer success initiatives can be powerful but require long-term commitment for real results.

    • To navigate current pain points, dental offices are encouraged to adapt, whether it’s adjusting payment policies, working more hours, or improving treatment presentations.

    • There’s optimism for a consumer confidence rebound in 2025, with a rise in entrepreneurial tactics and a slow but steady industry recovery.

    Visit The Synergy Dental Partners:

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

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    My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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    Visit odysseymgmt.com to check out my book, webinars and courses.

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    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt


    #businessgrowth, #dentalpractice, #financialmetrics, #keyperformanceindicators, #businessdecisions, #profitmargins, #financialstrategy, #dentalfinance, #practicemanagement, #dentibusiness, #practicetips, #smartbusinessdecisions, #financialsuccess, #businessperformance, #metricsthatmatter, #dentalpracticgrowth, #businessprofitability, #dentalindustry, #financialplanning, #keybusinessmetrics, #practiceperformancetips

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    32 min
  • Ep 138 What Every Dental Practice Needs to Know About Labor Laws and Employee Relations
    Dec 3 2024

    In this episode of Nobody Told Me That!, I sit down with HR expert Alan Twigg from Bent Erickson and Associates to discuss HR policies and how they can make or break a dental practice. From avoiding legal pitfalls with proper documentation to navigating the National Labor Relations Act, we cover items you need to know to safeguard your practice. It’s not easy to create and maintain a productive, compliant workplace but it’s part of our job as practice leaders. We talk about these key HR issues:

    • Managing sensitive conversations versus toxicity in the workplace.

    • Building legally sound ‘no gossip’ policies (this is where many managers are surprised by the law!)

    • The importance of annual reviews and continuing education investments.

    Plus, we’ll explore the real cost of mishandling harassment claims and tips for keeping wages and benefits competitive. It’s a must-listen for anyone leading a dental practice!

    Connect with Alan

    Website: https://bentericksen.com/

    The Dental HR Podcast

    The People Power In-Person Events: https://bentericksen.com/people-power/

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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

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    My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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    Visit odysseymgmt.com to check out my book, webinars and courses.

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    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    1 h et 1 min
  • Ep 137 How and When to Terminate a Patient
    Nov 19 2024

    Not every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary.

    You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe, respectful work environment is essential. Your team deserves it.

    Be sure to check the show notes for additional resources and links, including Teresa’s course on dental insurance design and management. Tune in and take notes—you won’t want to miss this one!

    A few talking points:

    Exploring patient termination: handling difficult revenue scenarios.

    Document thoroughly for legal defense and audits.

    Standard responses for difficult situations.

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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    29 min
  • EP 136 Growing Into A Great Manager
    Nov 6 2024

    Being a new manager is scary and challenging. Everything is different now. You are juggling your work friendships and building trust with your doctor. You're managing different personalities all while leading by example, there's a lot more to it than meets the eye. Plus, it can be lonely at the top.

    I’ll share personal stories—like a lesson learned the hard way with patient emails 🤦🏻‍♀️—and share insights specifically for new managers. Be sure to check the show notes for added resources, upcoming classes, and events!

    Don’t forget to subscribe!

    A few talking points:

    • Navigating coworker-manager transition challenges and changes.

    • Handling complaints in a constructive manner

    • Activate your listening and conflict resolution skills.

    • Can you be friends with your employees?

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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    36 min
  • EP 135 Chew On This Cross-Pod: Space Dentistry and Assistants Giving Injections
    Oct 22 2024

    These are excerpts from two fun episodes of my other podcast Chew on This. Have you ever wondered how treatment in space would happen? Of course you have! My co-host Kevin Henry and I explore the challenges of space dentistry, including how microgravity affects oral care and the innovations being developed for astronauts.

    We also discuss Minnesota's recent legislation allowing dental assistants to administer certain injections, highlighting the implications for dental practices and patient care.

    Be sure to listen for more insights!

    Chew on This! A Dental Podcast

    Chew on This #70 Space Dentistry, Turkey Teeth and Frisky Koalas

    Chew On This! #66 Mystery Edition! Scottish Dentist Goes Rogue

    Link to the articles:

    Smile Beyond the Stars: A Narrative Review Exploring the Challenges for Dentistry in Space

    Official Rulemaking Record Minnesota Board of Dentistry (Starts on page 269):

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    Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course is here to help! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    https://www.odysseymgmt.com/dental-insurance

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    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    Voir plus Voir moins
    33 min
  • EP 134 What's The AADOM Conference All About? | American Association of Dental Office Management (AADOM)
    Oct 8 2024

    What's the big deal with the AADOM Conference? New attendees are often surprised by the event so let me share what to expect. The AADOM Conference offers networking and educational sessions plus key opportunities for dental office managers to elevate their careers. ‘Recharged’ is a common way to describe how you'll feel after the sessions. I'll cover:

    • Who attends
    • How it's evolved over the years

    • The quality of education

    • The various awards & designations

    This conference is on my “don't miss" list. Hope to see you there!

    Links:

    www.AADOMConference.com

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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    37 min
  • Ep 133 Cross-Pod: The Future of Dental Billing
    Sep 10 2024

    I'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry’s future.

    We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we’re dishing out plenty of practical tips, insider insights, and a few laughs along the way.

    I hope this episode is helpful. Definitely check out their podcast for more dental billing talk!

    Links

    Essential Dental Services

    Breath of Fresh Air Dental Podcast: The Future of Dental Billing: Teresa Duncan Looks into her Crystal Ball



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    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    1 h et 3 min