In this episode of the Overdog Podcast, we’re joined by Jeff Adney from TWC, a leading expert in designing and building pet care facilities. We dive deep into the essential best practices for creating a functional and attractive space that meets the unique needs of dog daycare and boarding businesses. Whether you’re launching a new facility or expanding an existing one, Jeff shares insights on zoning requirements, architectural planning, and securing the right funding to bring your vision to life.

Tune in as we discuss everything from the foundational steps of construction to the finer details of a successful build-out, designed to enhance efficiency and enrich the experience for pets and staff alike. With Jeff’s wealth of knowledge and practical advice, you’ll get a clear roadmap to create a top-tier facility that sets your business up for long-term success.

Discover how to organize your pet care facility for maximum effectiveness. Alex Varney, VP of Operations at Pinnacle Pets walks you through how to identify and resolve the inefficiencies in your daily operations that hinder your team's performance and those that lead to chaos and customer dissatisfaction. In addition, you’ll gain insights into creative problem-solving techniques to streamline processes, enhance efficiency, and improve clarity for your team.

In this episode, we dive into the ins and outs of adding a transportation service to your pet resort or daycare. Joined by Katrin “Kay” Green from The Dog Patch, we explore how a simple idea—using a minivan to shuttle dogs during COVID—grew into a full-scale operation with multiple buses. Kay shares her journey from that initial minivan setup to running three shuttles daily, discussing the costs, logistics, and unexpected perks of providing transportation for clients. She also offers practical tips on safety, organization, and handling challenges like finding qualified drivers and dealing with inevitable messes on the road.

From building relationships with clients to creating a community icon, Kay’s story illustrates how adding transportation can be a game-changer for pet care businesses. Whether you’re considering a single van or a fleet of buses, this episode provides valuable insights for anyone looking to expand their services and deliver extra convenience for their customers.