In this conversation, Matt shares his extensive journey in the IT industry, highlighting the evolution of technology and the importance of a customer-first approach. He discusses the significant changes in security challenges, the necessity of proactive client engagement, and the value of hands-on experience in IT management. Matt emphasizes the need for empathy in customer service and the importance of training and education to enhance user experience. He also addresses the current talent gap in the IT landscape and how it affects client relationships. In this conversation, Shaytoya Marie and Matt discuss the balance between traditional and modern IT practices, emphasizing the importance of hands-on management, team empowerment, and effective communication with users. Matt shares his philosophy on disaster recovery, automation, and the evolving role of IT professionals, highlighting the significance of user-friendly solutions and the impact of AI on the industry. The discussion also touches on the necessity of understanding both technical and user perspectives to enhance customer interactions and improve IT services.

Visit our website for more information and additional resources.

Make sure to like, comment, and subscribe to stay updated with our latest episodes!

Disclaimer: The opinions expressed by the guest speakers on this podcast are solely their own and do not necessarily represent the views or opinions of K&B Communications

Mentioned in this episode:

K&B Communications

K&B Communications is a professional data cabling company specializing in low voltage contracting. They provide top-notch installation services for data Cat 6 cable, fiber optics, and advanced security systems. Hiring Announcement: K&B Communications is currently hiring experienced project managers. If you or someone you know has the expertise and is looking for a new opportunity, please reach out.