• Podcast 138-What Separates an Average BPO from a Gamechanger!

  • Dec 3 2024
  • Durée: 20 min
  • Podcast

Podcast 138-What Separates an Average BPO from a Gamechanger!

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  • Résumé

  • Are you energized or drained by your BPO partner? Is it time to evaluate if your partnership is fueling your success—or holding you back? In today’s fast-paced business environment, outsourcing to a BPO is often necessary, but how do you know if your BPO is truly working for you? This episode explores the signs of a thriving BPO partnership and provides actionable insights for assessing and improving the collaboration, whether you’re already partnered with a BPO or considering one. Learn how to identify the metrics that matter most and go beyond standard service levels to measure true success. Discover the human element of agent engagement and how to foster a culture of empathy and motivation across your partnership. Explore the importance of operational excellence, flexibility, and cultural alignment for a seamless, effective collaboration.
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